Bank Operations Specialist

About the role

The main purpose of this job is to provide staffing coverage for a variety of business units across the division. Work Schedule: Monday - Friday 8:00 AM - 5:00 PM but will vary periodically due to assignment (i.e.: 7:30 AM - 4:30 PM, Day shift only).

Essential Functions

• Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned
• Respond to incoming calls, manage online account inquiries and troubleshoot technical issues
• Navigate a multitude of internal systems to accomplish daily tasks
• Engage professionally with both internal and external customers
• Examine processes and procedures for improvement suggestions
• Perform other duties as assigned

Knowledge, Skills & Abilities

• Basic knowledge of the banking industry
• Ability to routinely learn new support functions
• Utilize a technical aptitude that allows for quick learning company systems, platforms and products
• Utilize discretion for when to escalate issues appropriately
• Identify workflow or process improvements to increase efficiency
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Required Qualifications

• Associate’s degree or equivalent combination of education and experience required
• 3+ years financial services or related experience required
• 1+ year customer service experience required
• 1+ year bank operations experience preferred

Compensation

Compensation Range: Hourly: $21.40 - $27.65 (Amount based on relevant experience, skills, and competencies.)

Hybrid Schedule

In office minimum 2 days per week with ability to increase as needed for Business Unit support assignments.

Benefits

• Employer sponsored health, dental, and vision insurance
• 401(k)
• Life insurance
• Paid vacation
• Paid personal time
• Career development
• Education assistance
• Voluntary supplemental benefits

Location

922 Walnut St, Kansas City, Missouri 64106

Time Type

Full time