Deposit Operations Specialist – Bank

Duties & Responsibilities

Provide production support across Deposit Operations, including ACH, wire transfers, card and dispute activity, account maintenance, new account origination support, and fraud-related activities in partnership with the BSA/Fraud Analyst and Deposit Operations leadership, while actively monitoring workflow and stepping into additional operational areas as needed to support volumes and capacity constraints.

Resolve deposit servicing and new business issues, assisting other team members with advanced problem resolution and developing proposed solutions for manager review.

Work collaboratively with Deposit Operations leadership serve as a client contact for complex deposit operations matters, leveraging advanced operational knowledge to resolve issues, and proactively engage with other financial institutions to obtain information and drive resolution.

Support others in assigned operational functions by providing hands-on guidance and on-going knowledge sharing.

Partner closely with the Service Analyst to identify and implement continuous process improvements, including supporting system changes through user support and testing activities.

Qualifications & Skills

Required: High School diploma; Associate degree or equivalent work experience 3+ years related experience Knowledge of banking regulations Demonstrated mastery of deposit operations functions, including deep working knowledge across most or all operational areas (e.g., ACH, wires, card/dispute processing, account maintenance, fraud, and new account support), with the ability to serve as a subject matter expert and resource for others

PREFERRED: Strong written and verbal communication, interpersonal and customer-service skills. Good organizational, time management and problem-solving skills. Ability to work accurately, both independently and as a part of a team, with interruptions to meet deadlines.