Business Banking Senior Loan Administrator

About the role

The BB Sr. Loan Administrator (BB SLA) is an integral team member of the Business Loan Center. This role provides a full range of support to Business Bankers, Branch Teams, and Commercial Lenders in processing new loan requests and modifying existing loans. The BB SLA also serves as a resource for internal and external customers, facilitating workflow of applications and related documentation, and ensuring compliance with all applicable regulations and procedures.

Responsibilities

• Facilitates workflow of BB applications through post-closing, meeting service level agreements.
• Performs due diligence to ensure clear lien position on all types of collateral, including reviewing and interpreting information searches, title reports, hazard insurance, appraisals, environmental reports, and communicating due diligence requirements to the customer and the field.
• Expedites closings by ensuring compliance with underwriter approval, identifying discrepancies, and reviewing with the underwriting team.
• Works directly with borrowers and lenders to ensure all proper documentation is received, reviewed for accuracy, and properly placed in electronic loan & credit files, maintaining and facilitating proper documentation in conjunction with LDCC and curing documentation exceptions post-closing.
• Serves as a subject matter expert and resource, training and mentoring less experienced Post Approval Team Members, serving as the point person for interbank training visits, and providing support in all PA areas in the absence of the Manager.
• Troubleshoots complex loan product, collateral perfection, loan documentation, and other issues, and may serve on projects, initiatives, committees, and aid in process development as needed.
• Maintains and organizes Business Banking electronic Loan & Credit files as a part of facilitating the loan booking process, monitoring daily pipeline reporting to ensure proper time accounting for expeditious processing of loan approvals.
• Interacts extensively with external customers, facilitating loan closings and internal customers including Business Bankers, Branch Personnel, Business Loan Center, Support Center staff, LDCC, and others by serving as a subject matter expert. Provides superior customer service, exhibits professional telephone and communications skills when interacting with both internal and external customers, including Attorneys and other outside professionals to assist and facilitate loan closings within loan approval and policy standards.
• Initiates follow-up with internal partners to ensure compliance with various regulations, including Reg B declination and appraisal requirements, Flood, CIP, BO/CDD, and any other applicable regulations.

Qualifications

• High School Diploma or GED required
• Associate’s degree preferred
• 3 years’ loan experience or relevant experience required

Skills and Abilities

• Ability to follow procedures and interrogate data required
• Basic organizational skills required
• Good communication skills (written and oral) required
• Basic computer skills required
• Proficient in the Bank’s policy, procedures, accounting systems, and loan origination system
• Requires in-depth administrative knowledge of Business Banking procedures and Loan Policy, as well as an extensive understanding of applicable regulations
• Understanding of and ability to appropriately process complex BB loan products
• Subject matter expert

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage: Ensuring your overall health and well-being.
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
• Adoption Assistance: Supporting your growing family.
• Tuition Reimbursement: Invest in your education and career growth.
• Employee Assistance Program (EAP): Access to support and resources.
• Pet Insurance: For all your furry friends.
• Financial and Banking Services: Various banking services benefits and financial planning assistance.