Business Banking Centralized Specialist - Glendale, CA (Spanish Preferred)
Bank of America · Glendale, CA · 4 days ago
FinanceFull-time
Responsibilities
- Provides Small Business products, services, and strategies to clients through telephone channel
- Listens and understands client needs to acquire and deliver financial solutions
- Focuses on client delight and relationship retention
- Delivers sales and support and partners across the enterprise
- Delivers meaningful relationships and partnership
- Manages through change
Skills
- Client Solutions Advisory
- Oral Communications
- Client Experience
- Brand Management
- Client Management
- Pipeline Management
- Referral Management
- Coaching
- Interpret Relevant Laws, Rules, and Regulations
- Risk Management
- Written Communications
Qualifications
- Can work effectively and efficiently in a high call volume environment
- Excellent verbal and written communication skills
- Strong customer service skills
Desired Qualifications
- Ability to learn and adapt to ongoing changes and new technology platforms
- Experience in receiving and implementing performance feedback and coaching
- Able to work in a call center schedule environment
- Minimum of 2 years Financial/Banking or call center experience
- Strong decision-making and problem-solving skills
- Proficient knowledge in Microsoft Office and can navigate these and other systems while on the phone with a client
- Self-motivated and results-oriented with excellent organizational skills
- Experience deepening relationships over the phone with clients
Shift
1st shift (United States of America)
Hours Per Week
40