Business Associate, Integrative Medicine, Full Time, Day

Position Summary

Performs a variety of front desk activities that support the Practice and professional staff. Essential services include checking-in, checking-out, and other tasks as directed or requested by the Practice Manager.

About the Role

Supports the Practice and professional staff with various front desk activities. Essential services include checking-in, checking-out, and other tasks as directed or requested by the Practice Manager.

Responsibilities

• Checks-in and checks-out patients as needed
• Processes insurance claims and payments
• Answers phones and handles inquiries
• Manages appointment scheduling
• Handles billing and collections
• Assists with administrative tasks as directed

Requirements

• High school diploma or equivalent
• Completion of a formal coursework in office management, database management or business
• Computer literacy required
• Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required

Qualifications

• Outstanding interpersonal, service excellence behavior and customer service skills required
• Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care
• Effective organizational and time management skills to set priorities and respond quickly to urgent/emergent situations
• Clear communication both oral and written to convey information in a clear and concise manner to persons of varied age groups, customers and/or groups

Skills

• Behaviors consistent with Valley Health System Behavioral Standards and Valley Physician Services Mission and Vision Statements
• Courteous, caring, respectful and compassionate behavior at all times
• Ability to listen and respond in a non-judgmental manner with clear expectations
• Ability to represent the organization positively at all times
• Respect for confidentiality of private healthcare, financial, and other company information at all times
• Ability to assume responsibility and accountability for job duties and organizational responsibilities
• Ability to support company-wide efforts to improve and maintain a high level of patient/customer satisfaction

Benefits

• Medical/Prescription, Dental & Vision Discount Program
• Group Term Life Insurance and AD&D
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits (e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retail Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Pay

N/A

Schedule

N/A