Business Associate Cardiology, Clifton, Full Time, Day Shift

Position Summary

Performs a variety of front desk activities that support the Practice and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager.

About the Role

Education: High school diploma or equivalent and completion of a formal coursework in office management, database management or business. Computer literacy required.

Experience: Six (6) months of previous customer service/data entry, administrative/office management/clerical experience required.

Responsibilities

• Check-in and check-out patients as directed or requested by Practice Manager.
• Handle incoming calls and emails, providing appropriate responses and directing inquiries to the correct personnel.
• Manage appointment scheduling and reminders.
• Process insurance claims and manage payment processing.
• Manage inventory and supplies.
• Assist with maintaining patient records and databases.
• Perform general office duties such as filing, copying, and faxing.
• Respond to urgent/emergent situations with professionalism and urgency.

Requirements

• High school diploma or equivalent.
• Completion of a formal coursework in office management, database management or business.
• Computer literacy.
• Six (6) months of previous customer service/data entry, administrative/office management/clerical experience.

Qualifications

• Outstanding interpersonal, service excellence behavior and customer service skills.
• Strong orientation towards the provisions of high quality, cost effective and comprehensive medical care.
• Effective organizational and time management skills.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work collaboratively with a team.
• Confidentiality of private healthcare, financial, and other company information.
• Responsibility and accountability for job duties and organizational responsibilities.
• Support company-wide efforts to improve and maintain a high level of patient/customer satisfaction.

Skills

• Behaviors consistent with Valley Health System Behavioral Standards and Valley Physician Services Mission and Vision Statements.
• Non-judgmental response to customers.
• Customer service excellence.
• Effective organizational and time management skills.
• Clear communication.
• Teamwork and collaboration.
• Confidentiality of private healthcare, financial, and other company information.
• Responsibility and accountability for job duties and organizational responsibilities.
• Support company-wide efforts to improve and maintain a high level of patient/customer satisfaction.

Benefits

• Medical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)
• Group Term Life Insurance and AD&D (Full Time Employees)
• Flexible Spending Accounts and Commuter Benefit Plans
• Supplemental Voluntary Benefits (e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)
• 6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended Illness
• Retail Retirement Plan
• Tuition Assistance
• Employee Assistance Program (EAP)
• Valley Health LifeStyles Fitness Center Membership Discount
• Day Care Discounts for Various Daycare Facilities

Pay

$19.81 - $24.76 per hour

Schedule

Day (United States of America)

Job Location

Clifton 1030 Clifton Ave

EEO Statement

Valley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.