Business Associate

About Us

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned, allowing us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.

• Strengthen Community by helping members grow and thrive.
• Community – Our Communities define who we are: "People Helping People."
• Integrity – We will live and work with uncompromised integrity.
• Passion – We will display passion in our work and service to our membership.
• Growth – We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

About the Role

The Business Associate plays a vital role in supporting FCCU's mission of strengthening communities by helping members grow and thrive. This position provides essential administrative support to Agricultural and Commercial Loan Officers, ensuring smooth loan processing from origination through closing. By managing documentation, maintaining accurate loan files, and delivering exceptional member service, the Business Assistant I helps create a seamless lending experience for our members.

Beyond administrative excellence, this role is about building relationships and fostering trust. The Business Associate collaborates with internal teams and external partners to ensure compliance, accuracy, and timely completion of loan files. Ideal candidates are detail-oriented, adaptable, and passionate about serving members in a fast-paced environment. If you enjoy problem-solving, thrive on organization, and take pride in supporting financial solutions that help businesses and communities succeed, this is the opportunity for you.

Responsibilities

• Maintain and manage loan file and document status information and correspondence through the use of both system generated and manually prepared reports, adhering to established follow-up procedures.
• Review loan documents for accuracy to ensure proper vesting, legal description, signatures, and other relevant information is correct.
• Collect and process origination fee payments and ensure invoices associated with each loan are paid in a timely manner.
• Follow-up on file exceptions and perform monitoring of files for outstanding items such as final title policies and insurance.
• Close out, organize, and complete loan files according to established guidelines.
• Perform imaging of all required documents.
• Communicate by phone, written, or electronic communication with internal and external parties (e.g., internal lending staff, title companies, third-party vendors, business partners, loan members) as needed to accurately complete loan files within prescribed timeframes.
• Respond to member in-person and telephone inquiries, requests, and problems, taking ownership to resolve issues within given authority in a timely manner in accordance with member expectations and in compliance with operational and compliance procedures.
• Maintain the integrity of the member relationship management solution and sales program by accurately recording and tracking member encounters.

Qualifications

• High school diploma or GED.
• Strong administrative and clerical skills.
• Excellent customer service.
• Good typing and data entry skills.
• Ability to operate a computer, telephone, and other office equipment.
• Competitive team player with a positive attitude, willing to learn and adapt to change.
• Strong communication skills, both written and verbal.
• Detail-oriented and able to work in a fast-paced member service environment.

Benefits

We provide a great benefits package that includes:

• 11 paid federal holidays.
• 401k match.
• Fully paid single medical, dental, and vision coverage.

While we know benefits are highly important, we also recognize and support the value of a family and work-life balance.

Schedule

Monday–Friday, 8 am–5 pm.