Business Applications Manager

About the role

This role is part of our digital transformation journey, focusing on the development, optimization, and continuous improvement of business applications, particularly Microsoft Dynamics 365.

Responsibilities

• Build trusted relationships across the organization to understand business priorities, challenges, and opportunities.
• Translate these insights into practical system improvements and effective solutions.
• Take ownership of the Dynamics 365 roadmap and enhancement backlog, shaping future developments and ensuring the platform evolves in line with organizational needs.
• Identify smarter ways of working that improve experiences, increase adoption, and drive continuous improvement using data, customer, and user feedback.
• Oversee the design, development, and delivery of enhancements and new functionality, ensuring solutions are well-designed, user-focused, integrated with wider business systems, and successfully implemented.
• Lead the ongoing management, support, and continuous improvement of business applications.
• Use support trends, user insight, and performance data to identify opportunities for improvement.
• Promote effective use of business applications through training, coaching, and user engagement.
• Champion high-quality data management, integrity, and governance practices.
• Ensure solutions remain compliant with GDPR and data governance requirements.
• Collaborate with stakeholders to prioritize enhancements and maximize business value.
• Support the adoption of new technologies and ways of working across the organization.

Requirements

We are looking for a personable, strategic, and customer-focused professional with strong business applications expertise and a passion for continuous improvement. The ideal candidate will have experience managing Dynamics 365 CRM Solutions or equivalent experience managing other MS Dynamics solution components, strong stakeholder management skills, and the ability to gather, analyze, and act on customer and user feedback to improve systems, services, and experiences. They should also have experience integrating CRM platforms with wider business systems to support seamless end-to-end processes, excellent analytical and problem-solving skills, and experience leading training, user adoption, and change management initiatives.

Qualifications

The successful candidate will hold a relevant degree and possess a minimum of 5 years of experience in a similar role, with a proven track record of success in managing and optimizing business applications.

Skills

Strong business applications expertise, strategic thinking, customer focus, data analysis, problem-solving, stakeholder management, and change leadership.

Benefits

Salary of £55,000 per annum
Generous employer pension contribution
29 days holiday, including bank holidays
Extra day off for your birthday
1.5 days of volunteering leave per year
Monthly wellbeing allowance
Private medical cover and health cash plan
Enhanced family leave benefits
Retail discounts and additional lifestyle benefits

Pay

£55,000 per annum

Schedule

Flexible working hours to accommodate the needs of the role and the individual.