Business Applications Engineering Manager (NY)

About the role

The Business Applications Engineering Manager will own and lead the management of KBRA's SaaS platforms and enterprise application ecosystem. This includes platforms such as Microsoft 365, Slack, Zoom, Box, Atlassian products, learning management systems, compliance and communication platforms, document and content management systems, and other business-owned or enterprise SaaS applications.

The role will partner closely with business groups such as Legal, Compliance, Finance, Product, Information Security, Infrastructure Engineering, Endpoint Engineering, IT Support, and other stakeholders on application selection, onboarding, configuration, integration, governance, lifecycle planning, and long-term ownership strategies.

Responsibilities

• Lead and evolve KBRA's Business Applications function, establishing the strategy, operating model, and roadmap for enterprise applications and SaaS platforms.
• Own KBRA's enterprise application portfolio, including application inventory, ownership models, governance standards, lifecycle management, vendor relationships, operational risk oversight and opportunities for consolidation, rationalization, and modernization.
• Develop and maintain roadmaps for SaaS governance, identity integrations, automation, operational maturity, and application modernization.
• Establish operational metrics, reporting and portfolio insights that provide visibility into application health, team performance, project delivery, platform adoption, operational risks, and workload.
• Mentor and develop team members while fostering a culture of accountability, ownership, collaboration, communication, and continuous improvement.
• Serve as a strategic technology partner to business leaders, helping evaluate solutions and align technology investments with business objectives.
• Partner with stakeholders across Legal, Compliance, Finance, Product and other business groups to understand requirements, define ownership models, and support long-term application strategy.
• Guide the evaluation, onboarding, adoption and governance of SaaS platforms and business applications.
• Provide technical and operational guidance on application architecture, integrations, access models, governance, support strategies and lifecycle planning.
• Identify opportunities to improve business processes through automation, application enhancements, integrations and better utilization of existing technology investments.
• Provide hands-on administration, configuration, support and troubleshooting across KBRA's SaaS and enterprise application ecosystem.
• Configure and maintain SSO integrations for internally developed applications, third-party SaaS platforms, and enterprise systems using Microsoft Entra ID and related technologies.
• Manage identity, access, provisioning, entitlement management and authentication services across enterprise applications.
• Administer and support platforms such as Microsoft 365, Slack, Zoom, Box, Atlassian products, learning management systems, compliance platforms and other business-critical applications.
• Lead enterprise application initiatives, including integrations, APIs, provisioning workflows, reverse proxy solutions, platform implementations and operational transitions from planning through ongoing support.
• Own application governance, including onboarding standards, access reviews, testing, deployment coordination, upgrade planning, lifecycle management and retirement processes.
• Partner with Information Security, Infrastructure Engineering, Endpoint Engineering and IT Support to ensure applications remain secure, compliant, supportable and aligned with enterprise standards.
• Coordinate vendor relationships, technical escalations, platform reviews, renewals and optimization initiatives.
• Act as the senior escalation point for complex application, integration, identity and access-related issues while driving automation, process improvements and service maturity across the function.

Qualifications

• 7+ years of experience supporting enterprise applications, SaaS platforms, identity management, business systems or related technology functions.
• 2+ years of experience leading projects, mentoring engineers, managing technical teams or owning enterprise application initiatives.
• Strong hands-on experience administering SaaS and enterprise application environments.
• Strong experience with Microsoft 365 administration, configuration, governance and operational support.
• Experience with Microsoft Entra ID, Azure/Entra enterprise applications, SSO, SAML/OIDC, access controls, identity integrations, and authentication troubleshooting.
• Experience managing SaaS integrations, user provisioning, identity governance, entitlement models and access management.
• Experience supporting or leading enterprise SaaS implementations and application modernization initiatives.
• Experience developing technology roadmaps, operational metrics, governance processes or service maturity initiatives.
• Experience partnering directly with business leaders to evaluate, implement and support technology solutions.
• Strong understanding of application lifecycle management, change management, testing, deployment planning and operational support.
• Strong communication, stakeholder management, project leadership, and cross-functional collaboration skills.
• Ability to balance hands-on technical responsibilities with leadership, planning, mentoring and strategic ownership.
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent work experience.
• Familiarity with Generative AI tools such as ChatGPT for research, data insights, and general productivity is a plus.