Business Applications Advisor Lead (Legal Operations)

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

About the role

We are currently seeking talented Business Applications Advisor Leads for our San Antonio, TX or Charlotte, NC locations. As a dedicated Business Applications Advisor Lead, you will provide leadership for analytical, business, and technical support related to strategic business functions, processes, and applications/IT platforms. Leads and provides oversight for projects and teams supporting business analysis and decision-making processes including creating, implementing and maintaining application solutions to meet the needs of a business or organization. Propose changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Charlotte, NC. Relocation assistance is not available for this position.

Responsibilities

• Provides expert knowledge, guidance, research, and fact-finding expertise to define, design, and modify specifications and processes for complex information systems and business processes.
• Maintains expert level understanding of business processes, applications/IT platform, and strategic direction and manages and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.
• Leads the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
• Leads efforts in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
• Designs and administers standards and policies regarding application/IT platform and end user customer documentation.
• Provides work direction and coaching to team members, including input on performance and development plans.
• Drives execution of application activities in support of business needs, including directing what access is needed, how application controls should operate and what data and how frequent should feed from/to other systems.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Comprehensive understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Extensive experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Comprehensive knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Expert knowledge of Microsoft Office tools.
• Successful completion of an analyst assessment may be required.
• Proficiency developing and managing solutions within low-code/no-code environments.
• Strong hands-on experience in SQL or any other programming language.

Skills

• Experience using Ruby and/or Liquid coding.
• Onit application builder training/certification.
• Experience with technology leveraged by legal departments and/or law firms for matter management and invoicing.
• US military experience through military service or a military spouse/domestic partner.

Pay

The salary range for this position is $114,080 - $218,030. USAA does not provide visa sponsorship for this role.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include:

• Comprehensive medical, dental and vision plans.
• 401(k) and pension plans.
• Life insurance.
• Parental benefits and adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Various wellness programs.
• Career path planning and continuing education to assist employees with their professional goals.