Business Application Owner - LH

Job Summary

At Luminare Health, our people are what set us apart. Our Business Application Owner is a strategic and operational leader for core business applications supporting claims administration, eligibility management, provider operations, customer service, and related TPA functions. This role ensures applications are stable, compliant, well-integrated, and continuously optimized to meet evolving business, regulatory, and client needs.

About the Role

The Business Application Owner acts as the primary liaison between business stakeholders, IT teams, vendors, and implementation partners. They define the long-term roadmap for assigned applications, prioritize enhancements, defect fixes, and upgrades, oversee application performance, manage vendor relationships, and provide subject-matter expertise to internal teams.

Responsibilities

• Define the long-term roadmap for assigned applications, ensuring alignment with organizational goals, client requirements, and regulatory obligations.
• Maintain deep functional knowledge of application capabilities, configuration options, and integration points across the ecosystem.
• Prioritize enhancements, defect fixes, and upgrades based on business value, risk, and operational impact.
• Oversee day-to-day application performance, ensuring availability, accuracy, and timely processing of critical workflows.
• Monitor system KPIs and proactively identify opportunities to improve efficiency, reduce manual work, and strengthen data quality.
• Cover incident response, root-cause analysis, and corrective actions with IT and vendor teams.
• Serve as the primary point of contact for business users, gathering requirements, clarifying needs, and translating them into actionable technical specifications.
• Manage relationships with software vendors, third-party partners, and implementation consultants.
• Ensure service-level agreements (SLAs) are met and escalate issues when necessary.
• For functionality changes, develop business cases, project plans, testing strategies, and training materials.
• Facilitate user acceptance testing (UAT) and ensure successful deployment of new features or releases.
• Provide subject-matter expertise to internal teams including claims, customer service, enrollment, provider relations, and analytics.
• Develop and maintain documentation, training guides, and knowledge resources.
• Support onboarding of new users and promote best practices across the organization.

Requirements

• Bachelor’s degree in Business, Information Systems, Healthcare Administration, or related field.
• 5+ years of experience in the health insurance, TPA, or healthcare technology industry.
• Strong understanding of claims administration systems, EDI transactions (e.g., 834, 837, 835), and healthcare data standards.
• Demonstrated experience managing business applications or leading system-related initiatives.
• Excellent communication, analytical, and problem-solving skills.

Preferred Requirements

• Background in process improvement methodologies (Lean, Six Sigma).
• Familiarity with SQL, reporting tools, or workflow automation platforms.

Location

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

Benefits

At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

Pay

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and conditions of the plan. Min To Max Range: $57,800.00 - $108,500.00 Exact compensation may vary based on skills, experience, and location.