Business Analyst (US East Coast)
About IRIS
IRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms. We're a Great Place to Work® certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.
IRIS Global Software is a leading provider of accountancy and human capital management (HCM) software, serving businesses and accounting firms across the Americas. As the Americas business grows, we are building out a team to support strategic growth and operational excellence.
About the role
The Business Analyst will work directly with the Senior Director of Program Management across three areas: strategy and market research, business operations, and customer renewal programs. This is a generalist role that suits someone who is comfortable switching between big-picture analysis and hands-on execution, and who wants real responsibility from the start. It is a strong entry point for someone early in their career who wants broad exposure to how a global software business works.
Responsibilities
Strategy and market intelligence
- Support development of the Americas go-to-market strategy, including market sizing, competitive analysis, and opportunity identification
- Research market trends, competitor activity, and customer segments, turning findings into clear briefings and presentations for senior stakeholders
- Build and maintain a competitive intelligence tracker covering key players in the HCM and Accountancy software markets
- Help prepare materials for leadership reviews and strategic planning cycles
- Work on ad hoc strategic projects as business priorities shift
Business operations
- Support the design and upkeep of program trackers, making sure key Americas priorities have clear owners, milestones, and status visibility
- Spot operational inefficiencies and contribute to process improvement work across the Americas team
- Help coordinate cross-functional projects, tracking actions and keeping workstreams on schedule
- Analyze business performance data and pull out insights to support day-to-day decision-making
- Contribute to the team's AI agenda, evaluating tools, identifying use cases, and helping embed AI-powered workflows
Customer renewal programs
- Support the management and tracking of customer renewal pipelines across the Americas, working alongside Customer Success
- Analyze renewal data to identify at-risk accounts, trends, and areas for improvement
- Help build and maintain renewal dashboards and reporting in Salesforce
- Assist in preparing renewal review materials and supporting customer-facing program governance
Requirements
- Essential Bachelor's degree or equivalent, preferably in business, economics, finance, or a related field
- 1 to 3 years of experience in business analysis, strategy, operations, or consulting
- Strong analytical and research skills, with the ability to draw structured conclusions from data
- Clear written and verbal communication, including presenting to senior audiences
- Solid working knowledge of Excel and PowerPoint
- High attention to detail and good organizational habits
- Able to work independently in an environment where priorities shift
- Genuine interest in the software industry and how technology businesses grow
Nice to have
- Experience with Salesforce or a similar CRM platform
- Familiarity with AI productivity tools such as Copilot, ChatGPT, or Claude
- Background in SaaS, enterprise software, or B2B technology
- Experience supporting customer success, renewals, or account management teams
- Some exposure to financial modelling or P&L analysis
Why You’ll Love Working Here
- Impact: Your work will influence millions globally.
- Growth: Continuous learning and career development opportunities.
- Belonging: A culture that celebrates diversity and empowers every individual.
Pay
$55K - $70K