Business Analyst, Sr.

About The Company MITER Brands is a leading manufacturer specializing in residential windows and doors, serving both the new construction and replacement markets. As one of the nation's largest suppliers of vinyl windows and patio doors, MITER Brands encompasses renowned brands such as Milgard, MI Windows & Doors, and PGTI. With manufacturing facilities strategically located across the country, the company is committed to delivering high-quality products that meet the evolving needs of homeowners and contractors alike. MITER Brands prides itself on innovation, quality, and customer satisfaction, fostering a collaborative and inclusive work environment dedicated to continuous improvement and operational excellence. About The Role The Senior Business Systems Analyst (Senior BSA) plays a pivotal role in bridging manufacturing operations with technology solutions. This strategic and hands-on position involves translating complex business needs into scalable system solutions that enhance operational efficiency and data integrity. The Senior BSA will lead cross-functional initiatives, influence stakeholders, and ensure the successful delivery and adoption of technology across manufacturing plants. This role requires deep understanding of manufacturing processes, ERP systems, and production systems such as HMI and MES. The Senior BSA will be instrumental in optimizing workflows, supporting system integrations, and driving continuous improvement initiatives within the organization. The role offers an exciting opportunity to impact manufacturing performance directly by leveraging technology and data-driven insights. Qualifications Bachelor's degree in Information Technology, Business Administration, or a related field, or equivalent practical experience5+ years of experience as a Business Systems Analyst, with a focus on manufacturing or similar operational environmentsProven experience leading system implementations, enhancements, or cross-functional initiativesStrong expertise in requirements gathering, process mapping, and developing functional specificationsDeep understanding of manufacturing processes, including production, inventory, and supply chain workflowsExperience troubleshooting complex system issues and coordinating resolution efforts across teamsHands-on experience with ERP systems and integrations with shop floor systems such as HMI and MESExcellent analytical, problem-solving, and data interpretation skillsExceptional communication and interpersonal skills to influence stakeholders at various levelsStrong organizational skills with the ability to manage multiple priorities and meet deadlinesSelf-motivated with the ability to quickly adapt to complex technical and operational environments Preferred qualifications include experience supporting or implementing ERP systems in a plant environment, familiarity with Lean, Six Sigma, or other continuous improvement methodologies, and experience working with system integrations, middleware, or data mapping between platforms. Responsibilities Lead cross-functional collaboration with operations, warehouse, quality, engineering, and IT teams to define, prioritize, and translate business requirements into scalable system solutionsAnalyze and optimize end-to-end business processes and system workflows, identifying opportunities to improve efficiency, reduce manual effort, and enhance data accuracyOwn the design, implementation, and ongoing support of ERP and related systems, ensuring alignment with inventory management, production, supply chain, and quality control processesAct as the primary escalation point for plant-level ERP and HMI issues, driving timely resolution of complex problems to minimize operational downtimeOversee system integrations between ERP, HMI, and production equipment, ensuring reliable data flow and accuracy of MES-related metrics such as production, yield, and scrapLead system testing and validation efforts, including test strategy development, coordination of user acceptance testing (UAT), and validation in non-production environments prior to deploymentPartner with corporate IT and vendors to plan and execute system updates, patches, and enhancements, ensuring proper change control, documentation, and system stabilityDevelop and implement user enablement strategies, including role-based training, documentation (SOPs, quick reference guides, one-point lessons), and continuous feedback mechanisms to improve adoptionLead change management initiatives during system implementations, upgrades, and process changes; provide hands-on support during go-lives and critical production periodsEstablish and maintain standardized documentation practices, serving as a key knowledge resource and liaison between plant operations, IT, and external vendorsUtilize system data, reporting, and user feedback to identify trends, root causes, and opportunities for improvement; drive corrective and preventive actionsChampion continuous improvement methodologies such as Lean, Six Sigma, and Kaizen, using ERP and production data to inform decision-making and deliver measurable outcomesMentor junior analysts or team members, promoting best practices in requirements gathering, documentation, and solution delivery Benefits Comprehensive health and wellness programs including three medical plan options, prescription drug coverage, dental, and vision insuranceAccess to Teladoc virtual healthcare services and Employee Assistance Program (EAP)Annual Wellness Clinic to support proactive health managementFinancial security through company-paid Life Insurance, Short-Term and Long-Term Disability, and voluntary insurance options such as Critical Illness and Accident InsurancePaid Time Off (PTO) and holidays to promote work-life balanceRetirement benefits including a 401(k) plan with company matchingTuition Reimbursement Program to support ongoing education and professional developmentAdditional perks such as Legal Insurance, Identity Theft Protection, Pet Insurance, and Team Member Discount Program Equal Opportunity MITER Brands is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other basis protected by federal, state, or local law.