Business Analyst - Remote

About The Role

Join the Commercial Development team at PlayStation as a Staff Business Analyst, where you will play a pivotal role in shaping the future of our Direct-to-Consumer businesses, including the PlayStation Store and PlayStation Direct. This senior individual contributor position is ideal for professionals with extensive experience in business analysis within digital commerce, subscriptions, or retail sectors. Your primary responsibility will be translating complex commercial opportunities into clear business requirements and actionable insights. You will utilize experimentation and data-driven reasoning to build compelling cases for change and influence senior stakeholders with strategic recommendations. Collaboration is key, as you will work closely with cross-functional teams—including product, data analytics, data science, and engineering—to ensure that new product features align with business needs and deliver measurable impact. This role operates at the intersection of business strategy, data analytics, and technology, emphasizing decision quality, experimentation, and commercial growth.

Qualifications

• 8+ years of experience in Business Analysis within digital commerce, subscriptions, or retail industries
• Bachelor's degree or equivalent qualification preferred
• Strong ability to decompose vague business problems into structured questions and clear requirements
• Experience partnering with product, engineering, and data science teams to develop and implement commerce solutions
• Proficiency in challenging assumptions and building data-backed financial arguments
• Deep understanding of business process mapping, automation, and operational improvement
• Expertise in experimentation, measurement, and performance evaluation
• Commercial mindset with familiarity discussing unit economics, ROI, and revenue lift
• Exceptional executive-level communication skills, capable of explaining complex concepts clearly and credibly

Responsibilities

• Lead complex business analysis for high-impact initiatives across digital commerce, personalization, subscriptions, and publishing operations
• Translate commercial objectives into measurable business requirements and actionable plans
• Collaborate with product, engineering, data analytics, and data science teams to ensure alignment and successful product development
• Partner with data teams to design, execute, and evaluate experiments related to personalization, revenue growth, and operational efficiencies
• Map and analyze business processes, guiding organizations through process improvement and automation initiatives
• Influence senior stakeholders by framing problems, presenting financial and data-driven insights, and recommending strategic actions
• Mentor team members in business analysis methodologies, AI/ML concepts, and product development practices, fostering a culture of continuous learning

Benefits

• Comprehensive health insurance including medical, dental, and vision coverage
• Matching 401(k) retirement plan
• Paid time off and holiday leave
• Wellness programs and employee assistance initiatives
• Exclusive employee discounts on Sony products and services
• Opportunities for professional development and career growth
• Flexible work arrangements, including remote work considerations for West Coast candidates