Business Analyst – IT Deployment Team

Responsibilities

• Organize and drive the end-to-end rollout of new POS technology to 84 Lumber store locations
• Build rollout plan and report on status and progress
• Work directly with store teams to map their physical warehouse layout and translate it into the visual POS system to optimize the receiving and order processing workflow
• Travel to stores as needed to conduct hands-on training sessions for associates and management on new POS interfaces and workflows
• Develop and maintain training materials, user guides, and process documentation for each platform deployment
• Train helpdesk on functionality and support
• Provide post-deployment support to stores, troubleshooting issues and driving adoption
• Colllect and document feedback from store teams to inform system improvements and future rollouts
• Collaborate with IT colleagues and vendor partners on configuration, testing, and quality assurance
• Support the rollout of future applications built on the same platform as the program expands

Qualifications

• 2–5 years of experience in a business analyst, IT deployment, training, or related role
• Strong communication and facilitation skills — comfortable teaching technology to non-technical users in a fast-paced environment
• Ability to understand 84 Lumber physical operational workflows and translate them into software configurations
• Detail-oriented with strong documentation and organizational skills, ability to maintain project plans and report progress
• Willingness and ability to travel approximately 30% of the time to store locations
• Experience in retail technology deployment, POS system rollouts, or similar enterprise application implementations is a plus
• Background in warehouse, inventory, or distribution operations is a plus
• Familiarity with change management and end-user adoption best practices
• Experience working in an 84 Lumber store or familiarity with 84 Lumber store and yard operations is a plus