Business Analyst, IT

About The Company At Leaf Home, we are powered by people on a single mission to make homeownership easy. We've crafted a team of the very best to ensure we make a difference by winning every day. In addition to serving our customers, Leaf Home strives to build a welcoming and inclusive workplace. We are proud to be a certified Great Place to Work as well as a multi-year recipient of Top Workplaces recognition. From competitive medical benefits to people-focused committees like the Women's Committee, Diversity & Inclusion Committee, and VetConnect, we are dedicated to making Leaf Home a workplace where you can win every day. Come grow your career with us. Why Leaf Home We Win - Being driven every day to win is who we arePeople Powered - Recognized as a top Ohio and U.S. workplace by Great Place to Work, Energage, and moreFamily Feel with Enterprise-Level Resources - You are important to us, and we've built a culture you'll loveSupport - Inclusion, sustainability, and reliability surround everything we doPersonal Growth - Dedicated to providing resources and encouragement for employee growthMobility - Locations throughout the U.S. and Canada, with continued expansion About The Role The IT Business Analyst at Leaf Home plays a critical role in bridging the gap between business needs and technological solutions. Working closely with business leaders, cross-functional teams, subject matter experts, and technical resources, this role is responsible for identifying organizational requirements and translating them into clear, actionable specifications. The analyst ensures that enterprise systems such as CRM, ERP, HCM, and data platforms are optimized to support business objectives effectively. Serving as a liaison among stakeholders, internal application teams, and vendors, the IT Business Analyst ensures that system solutions meet business needs, are delivered on time, and provide measurable value. This position requires a proactive approach to gathering requirements, supporting development and testing phases, and facilitating communication across various departments to ensure project success. Qualifications Bachelor's Degree preferred, or equivalent combination of education, training, and experience2+ years of experience as a Business Analyst working on multiple projects at an intermediate levelExperience with large-scale projects and handling operational requests from the businessProficiency in project management, multitasking, and relationship-building skillsExcellent communication and interpersonal skills, including presentation abilitiesStrong emotional intelligence and ability to foster positive relationships across all organizational levelsSelf-driven, responsible, and committed to achieving business goalsProficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, Access)Legal authorization to work in the country of employment without sponsorship Responsibilities Partner with business stakeholders to understand needs, pain points, and operational goalsElicit, analyze, and document detailed business, functional, and system requirementsTranslate business needs into clear requirements for technical teamsCollaborate with the Product Owner to refine product backlog items and ensure alignment with business prioritiesBreak down features into detailed user stories and acceptance criteriaDevelop and maintain comprehensive documentation including process flows, business rules, and specificationsMaintain traceability between requirements, technical solutions, and delivered functionalitiesSupport development teams during implementation by providing clarifications and guidanceParticipate in agile ceremonies such as backlog refinement and sprint planningAssist in developing test scenarios, validate system functionalities, and support user acceptance testing (UAT)Coordinate stakeholder communication, including project updates and requirement changesFacilitate workshops and requirement review sessions with stakeholdersContribute to the enhancement and support of enterprise systems like CRM, ERP, and HCM platformsSupport system improvements that enhance operational efficiency and business value Benefits Industry-leading compensation packageCompetitive medical, dental, and vision benefits after 60 daysRetirement savings plan with company matchPaid parental leave and generous paid time off programsOn-campus fitness programs and meal delivery servicesComprehensive health, wellbeing, financial wellness, and childcare benefitsOpportunities for professional growth and career advancementEmployee assistance programs providing legal, financial, and counseling supportEmployee discount marketplace offering savings optionsFlexible gym membership optionsParticipation in employee resource groups such as VetConnect and Women’s Committee Equal Opportunity Leaf Home is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Employment decisions are made without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic information, veteran status, or disability, in accordance with applicable law.