Business Analyst, IT

About the role

The Business Analyst, IT Applications main function is to perform support related tasks for the Distribution BA team. The role involves working closely with IT Distribution BA colleagues to support business resources in the head office and global distribution centers. The mandate includes documenting, resolving production issues, participating in developing solutions, testing, and implementing projects or initiatives. The position reports to the Sr. Manager, Applications under the VP, IT Global DevOps, serving as a link between users and the IT department. While this role has a strong IT aspect, it is not limited to IT projects; the selected candidate may also be involved in a support role in the reengineering or design of business processes.

Responsibilities

• Gather and analyze requirements from Distribution stakeholders to design and propose effective Warehouse Management System solutions that align with business objectives.
• Design and document Warehouse Management solutions, focusing on usability and optimization of Distribution processes.
• Conduct thorough system testing to ensure functionality, accuracy, and efficiency prior to deployment.
• Develop training materials and conduct training to the business on new functionalities.
• Provide ongoing support and maintenance for the Warehouse Management system, including troubleshooting issues and implementing updates.
• Participate and collaborate with other IT teams and business stakeholders in business initiatives and larger scale projects.
• Provide production support to all Distribution Centers, including participation in the on-call support schedule.

Requirements

• University degree in IT, Industrial Engineering, Operations Management, Logistics, or equivalent.
• 2–5 years’ experience working in a distribution-related environment and inventory control/management, with supply chain/logistics as an added asset.
• 2–5 years’ experience with an ERP (JDE would be an asset).
• 2–5 years’ experience with a Warehouse Management System (Manhattan would be an asset).
• Experience with automated testing tools would be an asset.
• Strong system and process orientation.
• Strong analytical skills.
• Strong interpersonal skills and demonstrated team skills.
• Customer service skills and the ability to create and provide user training.
• Excellent written and oral skills in English; Spanish is an asset.
• Traveling may be required outside the United States, project/initiative dependent (10% to 30% of the time).