Business Analyst III

JOB DESCRIPTION

Rothe is seeking a Business Analyst for the Collaboration and Productivity Services Office, within Workplace Collaboration Services in Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract.

eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world.

Responsibilities

• Provide support in customer engagement, requirements gathering, and transition planning activities related to enterprise file storage and collaboration services.
• Identifying and coordinating with key stakeholder groups, assessing business needs and collaboration use cases, evaluating appropriate solutions, developing licensing estimates, supporting communications, migration planning, and user adoption efforts through the creation of transition materials and end-user guidance.
• Enhancing customer engagement, performing requirements analysis, solution planning assistance and transition support for enterprise file storage and collaboration services.
• Identifying and engaging with major customer organizations and stakeholder groups utilizing current file storage and collaboration platforms.
• Coinciding with customers, product owners, and service representatives gathering, documenting, and validating business requirements and use cases.
• Recommend the most appropriate solution for collaboration, file-sharing, and storage customers based on operational requirements.
• Determination of customer license requirements and development of estimates for required services and capabilities.
• Coinciding with service providers, product teams, and stakeholders ensuring customer requirements are understood and incorporated into planning activities.
• Development and maintenance of customer records, requirements documentation, and status reports to support decision-making and service delivery.
• Facilitating communication between customers, service providers, and leadership ensuring time resolution of issues and effective implementation of solutions.
• Develop and execute communications, transition, and migration plans to promote awareness and adoption of new services.
• Identify risks, dependencies, and potential impacts associated with customer transitions and provide recommendations for mitigation.
• Providing support and consultation to customers throughout planning and implementation activities ensuring customer objectives are achieved.

Minimum Requirements

• Six year’s experience working with geographically separated customers.
• Six year’s experience with software collaboration tools in a SaaS environment including Box, Mural, Slack, O365, and others.
• Comfortable interfacing with senior leadership, stakeholders, customers, and other contracts.

Preferred Qualifications

• Strong time-management skills.
• Able to shift rapidly and frequently between projects.