Business Analyst III

Responsibilities

• Manage vendor relationships for data automation and integration delivery.
• Author and maintain integration requirements and technical specifications.
• Cookordinate API access, JSON schema validation, and field mapping with vendor technical contacts.
• Track deliverables, timelines, and dependencies across vendors and support QBR demos.
• Serve as primary BA liaison to regional Field Operations leadership.
• Translate technician pain points into actionable requirements and communication plans.
• Cookordinate with Field Operations Engineering on workflow validation and transitions.
• Build and maintain dashboards for adoption, usage, and compliance trends.
• Produce bi-weekly metrics and weekly status reporting for senior stakeholders.
• Analyze MongoDB and Tableau data for adoption insights and anomaly detection.
• Write user stories with acceptance criteria for TechMobile maintenance features.
• Lead vendor technical meetings, UAT coordination, and follow-up actions.
• Manage Jira tickets for grooming, status updates, and sprint planning.
• Draft regional communications, produce documentation, and prepare leadership demos.
• Respond to field escalations and resolve blockers with development teams.

Requirements

• 5 to 10 years as a Business Analyst in software delivery, preferably within telecom or field services.
• Proven experience writing technical requirements and partnering with development teams.
• Strong understanding of APIs, JSON data structures, and system integrations.
• Proficiency with Jira including agile workflows and epic/story/task hierarchies.
• Excellent written communication for non-technical audiences.
• Experience managing multiple vendor relationships concurrently.
• Comfort with data analysis using spreadsheets and basic SQL or database concepts.

Qualifications

• Cable or telecom field operations or network maintenance experience preferred.
• Familiarity with DOCSIS/HFC concepts and Atlassian tools preferred.
• Understanding of MongoDB, Tableau, or Splunk preferred.
• Experience with phased rollouts, regional deployments, or access management preferred.
• SCTE membership or standards familiarity and vendor onboarding management preferred.
• Exposure to AI or automation tools in a professional context preferred.

Skills

• Technical writing and requirement management skills.
• API and JSON data structure proficiency.
• Jira and agile project management experience.
• Data analysis and visualization skills.
• Vendor relationship management and coordination.
• Effective communication with non-technical stakeholders.

Benefits

• Medical, Dental, and Vision benefits.
• 401k with company matching.
• Lifetime life insurance.

Pay

• $45.00 to $55.00/hr.

Schedule

• Hybrid 4 onsite / 1 work from home in Denver, CO.