Business Analyst I - Systems and Business Solutions

Pay Rate: $65,000 per year

About the role

The Business Analyst I, Systems & Business Solutions serves as a program-level liaison between operational teams and the Systems & Business Solutions department. This role supports process documentation, issue identification, requirements gathering, testing, reporting validation, and change implementation activities across recruiting and delivery operations. The Business Analyst I develops strong working knowledge of core business processes, Bullhorn, and other systems used by assigned programs.

Responsibilities

• Program & Operational Support
  • Develop working knowledge of recruiting, delivery, onboarding, credentialing, and operational workflows across assigned programs.
  • Serve as a program-level resource for understanding how business processes and system functionality support day-to-day operations.
  • Capture discrepancies, process issues, workflow gaps, and user concerns surfaced by program teams.
  • Escalate documented issues to the Operations Manager II, Systems & Business Solutions with context, impact, urgency, and recommended next steps when appropriate.
  • Support internal stakeholders by helping clarify existing processes, system behavior, documentation, and operational handoffs.
• Process Analysis & Documentation
  • Document current-state processes, program-specific workflows, business rules, handoffs, and known exceptions.
  • Assist with process mapping, gap identification, root cause analysis, and procedure updates.
  • Maintain clear documentation so program knowledge is not dependent on one individual or informal team memory.
  • Identify recurring issues that may require training, process correction, system review, reporting support, or formal escalation.
  • Help convert frontline feedback into organized findings that can be reviewed and prioritized by leadership.
• Systems Support & Functional Knowledge
  • Develop functional knowledge of Bullhorn and other core business systems used by assigned programs.
  • Assist with user feedback collection, system testing, validation, issue replication, and documentation of expected versus actual system behavior.
  • Support change request intake by gathering business context, examples, screenshots, impacted users, and known process dependencies.
  • Help confirm whether reported issues are system defects, user training needs, configuration questions, process gaps, or data quality concerns.
  • Participate in system enhancement reviews and provide program-level insight into how proposed changes may affect users.
• Project & Change Request Support
  • Support projects and change requests by contributing firsthand program knowledge, process documentation, testing support, and stakeholder feedback.
  • Assist with requirements gathering, test scenario development, user acceptance testing, rollout support, and post-implementation validation.
  • Track assigned action items, open questions, and documentation needs related to systems and process projects.
  • Help confirm that implemented changes are understood by users and functioning as intended within day-to-day operations.
  • Escalate adoption barriers, missed requirements, or new process gaps identified after rollout.
• Reporting & Data Review
  • Review assigned operational reports, exports, or process outputs for accuracy, consistency, and completeness.
  • Identify trends, discrepancies, data quality concerns, and reporting gaps that may indicate process or system issues.
  • Support reporting improvement efforts by documenting business definitions, field usage, data sources, and program-specific reporting needs.
  • Provide findings to the Operations Manager II and Business Analyst II to support process improvement and decision-making.

Requirements

• Education & Experience
  • Bachelor's degree in Business Administration, Operations Management, Human Resources, Information Systems, or a related field preferred. Equivalent combination of education and experience may be considered.
  • Minimum two years of experience in recruiting, delivery operations, workforce solutions, business operations, operational support, reporting, or related experience.
  • Experience working with business systems, ATS platforms, CRM systems, HR systems, reporting tools, or operational technology solutions.
  • Strong documentation, organization, communication, and follow-through skills.
• Preferred Requirements
  • Experience with Bullhorn or similar ATS, CRM, recruiting, or workforce management systems.
  • Experience as a recruiter, delivery team member, operations coordinator, program support resource, team lead, or operations leader preferred.
  • Internal Loyal Source operational experience preferred, but external candidates with relevant process, systems, or recruiting operations experience may be considered.
  • Exposure to process improvement, project support, user acceptance testing, change requests, or reporting validation preferred.

Skills

• Knowledge
  • Knowledge of recruiting operations, delivery operations, program workflows, and common operational support processes.
  • Knowledge of how business systems support daily work, reporting, handoffs, user adoption, and process compliance.
  • Knowledge of process documentation, issue tracking, stakeholder feedback collection, and basic business analysis practices.
• Skills
  • Skilled in documenting processes, gathering requirements, organizing feedback, and identifying inconsistencies.
  • Skilled in communicating operational issues clearly and factually with appropriate context and examples.
  • Skilled in prioritization, follow-up, testing support, data review, and cross-functional coordination.
• Abilities
  • Ability to identify when a process is not working as intended and escalate concerns with supporting details.
  • Ability to learn core systems and explain how system functionality affects operational teams.
  • Ability to support projects and change requests with firsthand program knowledge and accurate documentation.
  • Ability to work with internal and external candidates, stakeholders, and team members in a professional and solution-focused manner.

Work Environment

• Primarily office environment.
• Frequent interaction with employees, leadership, vendors, and cross-functional business partners through in-person, phone, email, chat, and virtual meeting platforms.
• May require occasional travel for meetings, training, vendor reviews, system implementation activities, or company events.
• Requires ability to manage competing deadlines, system escalations, operational priorities, and confidential business information.

Physical Demands

• Prolonged periods of sitting and working at a computer.
• Frequent use of hands for keyboard and mouse operation.
• Must be able to communicate effectively in person, by phone, and through virtual meeting platforms.
• Must be able to read, review, and interpret information displayed on computer screens, reports, and system interfaces.
• Ability to move throughout an office environment and lift up to 15 pounds occasionally.
• Must be able to perform essential job functions with or without reasonable accommodation.