Business Analyst - Ellucian Colleague™ ERP

About the role

The Business Analyst serves as the primary liaison between institutional stakeholders, CampusWorks, and technology partners to ensure the effective utilization, optimization, and continuous improvement of the institution’s Ellucian Colleague ERP™ and Ellucian CRM platform. This role is dedicated to a single higher education client and works closely with business units across Enrollment Management, Student Services, Finance, Human Resources, Advancement, and Academic Affairs.

Responsibilities

• Serve as the primary business analyst supporting the institution’s Colleague ERP™ and Ellucian CRM environment.
• Build strong relationships with campus stakeholders to understand operational challenges and strategic objectives.
• Facilitate requirements gathering sessions, workshops, interviews, and process reviews.
• Translate business requirements into functional specifications and actionable work items.
• Document current-state and future-state business processes.
• Identify opportunities for process automation, efficiency improvements, and enhanced user experiences.
• Act as a liaison between campus departments and technical delivery teams.
• Support business processes across key Colleague ERP™ modules including: Student, Financial Aid, Finance, Human Resources, and Advancement.
• Analyze system configuration and recommend improvements aligned with institutional goals.
• Aid departments with testing, validation, and deployment of ERP enhancements.
• Support data integrity initiatives and business process standardization efforts.
• Participate in ERP upgrade planning and implementation activities.
• Support CRM workflows related to recruitment, admissions, communication, and student engagement.
• Partner with Enrollment and Admissions teams to optimize CRM processes and campaigns.
• Analyze user requirements and recommend CRM enhancements.
• Support testing and deployment of new CRM functionality.
• Afford assistance with integration requirements between CRM and Colleague ERP™ environments.
• Participate in application enhancement projects and strategic initiatives.
• Support project planning, scope definition, testing, deployment, and user adoption activities.
• Afford assistance with change management and communication efforts related to system enhancements.
• Maintain project documentation and business process artifacts.
• Cross-functional Collaboration
• Coordinate with CampusWorks Centers of Excellence to resolve issues and implement solutions.
• Work closely with: Application Services CoE, Business Intelligence & Reporting CoE, Infrastructure CoE, Information Security CoE, PMO/Project Services, Help Desk CoE.
• Facilitate communication between client stakeholders and technical teams.
• Escalate issues and risks appropriately while ensuring timely resolution.

Qualifications & Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Analytics, Data Analytics, Higher Education Administration, or related field.
• Equivalent combination of education and experience may be considered.
• 3+ years of experience in business intelligence, reporting, analytics, or ERP support.
• Experience with Ellucian Colleague ERP™.
• Experience with Ellucian CRM Recruit or other higher education CRM platforms.
• Experience gathering and documenting business requirements.
• Experience facilitating meetings and stakeholder discussions.
• Experience supporting ERP or CRM platforms.
• Strong business process analysis and documentation skills.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into business language.
• Strong analytical and problem-solving abilities.
• Experience creating: Business requirements documents, Process maps, Functional specifications, Test plans and test scripts.
• Ability to manage multiple priorities and stakeholders.

Preferred Qualifications

• Experience with higher education enrollment, student, finance, or HR business processes.
• Experience with reporting tools such as Informer, Power BI, or similar analytics platforms.
• Knowledge of system integrations, APIs, and data workflows.
• Experience working within a managed services or consulting environment.

Pay

$85,000 - $91,200 a year