Business Analyst - Default Systems & Support (On-site)

Primary Function

The Business Analyst - Default Systems & Support will play a key role in the support of various departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other various workflow systems. This includes analyzing system configuration and existing business rules, gathering requirements from the business unit, designing and helping implement solutions including workflow changes and automation.

Principal Duties

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
• Create reports and assist the business units with ad hoc data.
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
• Manage a project list, analyze appropriate prioritization based on cost benefit analysis, and conduct prioritization meetings with business unit management team.
• Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.
• Develop process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting and running and creating oversight reporting as well as implementing system enhancements.
• Perform additional projects and duties as assigned by supervisor.
• Create, manage, and oversee ongoing enhancements of automation relative to default workflows systems.

Education And Experience Requirements

• Bachelor’s Degree in technical, quantitative, or analytical discipline is preferred.
• 1+ years’ experience in mortgage or default servicing is preferred.

Knowledge, Skill, and Ability Requirements

• Demonstrated analytical and business communication skills.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel (charts, formulas, pivots) or other data manipulation software.
• 1+ years of experience with Microsoft SQL.
• Python programming experience preferred.
• Visio and process documentation experience preferred.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• Newrez Employee Emergency and Disaster Fund
• Volunteer Time Off day
• Matching Gifts Program
• Grants, nonprofit resources, and volunteer opportunities

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.