Business Analyst - Default Systems & Support

About the Role

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact.

The Business Analyst - Default Systems & Support will play a key role in supporting various departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other workflow systems. This role involves analyzing system configuration, gathering business requirements, and designing solutions including workflow changes and automation.

Responsibilities

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
• Create reports and assist business units with ad hoc data requests.
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
• Manage a project list, analyze prioritization based on cost-benefit analysis, and conduct prioritization meetings with business unit management.
• Create and clearly communicate detailed technical requirements to IT partners as well as non-technical team members and management.
• Develop process flows, job aids, and procedures for foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting, oversight reporting, and implementing system enhancements.
• Create, manage, and oversee ongoing enhancements of automation relative to default workflow systems.
• Perform additional projects and duties as assigned by management.

Requirements

• Bachelor’s Degree in a technical, quantitative, or analytical discipline is preferred.
• 2+ years of experience in mortgage or default servicing is preferred.

Skills

• Demonstrated analytical and business communication skills.
• Strong attention to detail and ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel (charts, formulas, pivots) or other data manipulation software.
• 1+ years of experience with Microsoft SQL.
• Fast learner—able to assimilate new ideas and thrive in a fast-paced environment.
• Experience with Tableau is a plus.
• Prior work experience with BlackKnight LoanSphere is a plus.
• Python programming experience preferred.
• Visio and process documentation experience preferred.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Social Responsibility

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference:

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).

All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment is contingent on this requirement. This is not a remote role and requires on-site presence.