Business Analyst - Default Systems & Support (On-site)

About Us

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

About the Role

The Business Analyst - Default Systems & Support will play a key role in supporting various departments in default, including Foreclosure, Bankruptcy, Property Preservation, and Post-Foreclosure. The primary objective is to optimize the utilization of key business workflow software such as Black Knight LoanSphere, Tableau, and other workflow systems. The role involves analyzing system configuration and existing business rules, gathering requirements from the business unit, and designing and helping implement solutions, including workflow changes and automation.

Responsibilities

• Collaborate with the business unit, IT business partners, other internal departments, and external firms to optimize system utilization.
• Create reports and assist the business units with ad hoc data.
• Proactively analyze and identify system enhancements to streamline workflow processes and improve efficiencies.
• Manage a project list, analyze appropriate prioritization based on cost-benefit analysis, and conduct prioritization meetings with the business unit management team.
• Create and clearly communicate detailed technical requirements to IT partners as well as to non-technical team members and management.
• Develop process flows, job aids, and procedures relative to foreclosure, bankruptcy, property preservation, and post-foreclosure processes.
• Act as a subject matter expert for system troubleshooting and running and creating oversight reporting, as well as implementing system enhancements.
• Perform additional projects and duties as assigned by supervisor.
• Create, manage, and oversee ongoing enhancements of automation relative to default workflow systems.
• Perform related duties as assigned by management.

Requirements

• Bachelor’s Degree in technical, quantitative, or analytical discipline is preferred.
• 1+ years’ experience in mortgage or default servicing is preferred.

Skills

• Demonstrated analytical and business communication skills.
• Strong attention to detail and an ability to multi-task, respond well to pressure and deadlines, and work well individually and in a collaborative environment.
• Strong skills in Excel (charts, formulas, pivots) or other data manipulation software.
• 1+ years of experience with Microsoft SQL.
• Fast learner – able to assimilate new ideas and thrive in a fast-paced environment.
• Experience with Tableau is a plus.
• Prior work experience with BlackKnight LoanSphere is a plus.
• Python programming experience preferred.
• Visio and process documentation experience preferred.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Social Responsibility

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program - dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).

All employees are required to have smartphones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.