Business Analyst Dallas, Texas, United States

About the role

Aperia Solutions is a Texas-based fintech and managed consultancy firm offering custom SaaS applications and software solutions for the payments, banking, and processing industry. As a Business Analyst, you will play a key role in enhancing client satisfaction through innovative solutions.

Responsibilities

• Build and maintain strong client relationships as the primary point of contact for day-to-day operations, issues, escalations, and projects as a primary analyst.
• Conduct requirements definition sessions, create entity relationship definitions, application and business workflow analysis, and contribute to SDLC as needed.
• Act as liaison between the client and technical staff – collaborating with scrum teams to analyze requirements and convey technical information so that non-technical individuals can understand.
• Participate in Scrum Ceremonies – Sprint Grooming, Planning, Retrospectives, etc.
• Participate in QA/UAT Testing processes as needed.
• Cook up client UAT efforts and manage issues log as needed.
• Provide services such as troubleshooting, consultation, and education to clients on Aperia software products, industry trends, and best practices.
• Act as a SME for your product line and conduct training sessions as appropriate.
• Monitor client backend processes and work with appropriate teams to resolve issues in an extensive ETL environment.
• Run data queries to aid in requirements gathering and client support.
• Recommend options, new approaches, and initiatives as appropriate to ensure efficient use of the software platform for the client's needs.
• Successfully engage in multiple initiatives simultaneously.

Qualifications

• Bachelor’s degree in Information Systems, Information Technology, Computer Science, Business, or equivalent technology degree/experience
• 2 + years of experience in a BA role with increasing responsibility
• Excellent written and interpersonal communication skills
• Strong attention to detail with a proactive mindset and a passion for continuous learning
• Must be able to communicate effectively with diverse types of customers, employees, and various management levels both within Aperia, clients, and vendor organizations to identify and resolve system, network, software application, and customer service issues
• Experience eliciting and documenting software requirements
• Analytical skills, including a thorough understanding of how to interpret business needs and translate them into user friendly software and operational requirements to maximize value
• Ability to formulate and execute test plans to ensure business needs are met
• Software Project Management experience
• QA use cases, QA testing, and Bug Tracking tools
• Intermediate knowledge of project management practices and project life cycle phases
• Understanding of the software development life cycle (SDLC) and Agile methodologies
• SAFe methodology is a plus
• Proficient using Office 365 products including SharePoint
• Able to facilitate a large group of multidiscipline participants to agree on common objectives using facilitation techniques to brainstorm, reduce conflict, and identify solutions
• Moderate SQL experience writing queries and data analysis
• Proficiency in Azure Dev Ops is a plus
• Previous programming experience and writing complex T-SQL queries is a plus
• Previous programming experience in .NET, React, and API-centric code bases is a plus
• Experience in the Financial or Electronic Payment Processing industry is a plus

Eligibility Requirements

• Must be willing to submit to a background investigation and drug test as part of the selection process.

Job Type

Full-Time

Schedule

Monday to Friday

Work Location

Dallas, TX (Hybrid)

Benefits

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Disability insurance
• Childcare assistance
• Education reimbursement
• Fitness membership
• Volunteer time off