Business Analyst (CRM Transformation / MS Dynamics 365)

Key Responsibilities

• Partner with business stakeholders to understand current processes, pain points, and desired business outcomes.
• Challenge assumptions, identify gaps, and recommend opportunities to simplify and improve workflows.
• Translate business needs into well-defined user stories, acceptance criteria, and business requirements.
• Facilitate discussions between business and delivery teams to ensure alignment on scope and expected outcomes.
• Maintain a customer-first mindset, keeping business value and user outcomes at the center of all requirements.
• Support an Agile delivery team throughout the implementation lifecycle.

Key Requirements

• 5+ years of Business Analyst or Product Owner experience in Agile environments.
• Experience with CRM implementations or transformation programs; Microsoft Dynamics 365 and/or Salesforce preferred.
• Strong skills in requirements discovery, process analysis, user story creation, and acceptance criteria.
• Ability to influence stakeholders, ask thoughtful questions, and challenge existing processes constructively.
• Experience in healthcare, insurance, call center, or sales operations is a plus.

Schedule

Available to work Monday–Friday, 8:00 AM–4:00/5:00 PM PT, with flexibility for occasional extra hours.