Business Analyst Consultant, Technology - Remote

Primary Responsibilities

• Open/triage and track issues related to OCM
• Work with business partners, CM's (Capability Mangers), IT to drive to resolution and/or enhancement
• Identify trending or critical issues and escalate to key partners as needed
• Work within Service Now to update tickets
• Respond to users within a timely manner to understand questions or possible issues and provide coaching needed
• Act as a liaison for users and IT
• Become a SME in OCM
• Possibly cover issues within various Command centers for UM ICM, PA, BH, TOC and more to come

Required Qualifications

• 3+ years of business analysis experience documenting capabilities, features, and stories
• 3+ years of experience facilitating requirements gathering with stakeholders
• 2+ years of experience using Agile business or technology methods for project delivery
• Experience working with technology partners

Preferred Qualifications

• Experience with Rally or Aha!
• Experience in the Healthcare industry within operations or clinical software
• Service Now experience ICUE knowledge
• Working in triage/support escalation environment

Skills

• Skills in Microsoft PowerPoint and Excel

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay and Schedule

• The salary for this role will range from $91,700 - $163,700 annually based on full-time employment.
• No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

Company Information

• We are committed to helping people live healthier lives and making the health system work better for everyone.
• We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life.
• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Equal Opportunity Employer

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.