Business Analyst

Key Responsibilities

• Collaborate with business stakeholders to gather and document functional and non-functional requirements related to the integration of ServiceNow and Workday.
• Analyze and map business processes to identify integration points and process improvements.
• Work with technical teams to define data flows, interface requirements, and transformation logic between the two platforms.
• Facilitate workshops, interviews, and meetings to elicit and validate requirements.
• Document use cases, process flows, business rules, and technical specifications.
• Support testing activities including test case development, UAT coordination, and defect tracking.
• Scrum Coordination: Sprint Planning, Story Scoping, Acceptance Criteria Definition, Story accuracy Blocker tracking, Story Sequencing, Track Service Now / Workday integration project milestones and deliverables, providing regular status updates to project leadership.
• Serve as a liaison between Service Now team and the Reporting / Integrations Workday 2.0 team ensuring accurate and timely communication and alignment across key program milestones.

Qualifications & Skills

• Bachelor’s degree in Business, Information Systems, or related field.
• 3+ years of experience as a Business Analyst, preferably in enterprise application integration projects.
• Hands-on experience with ServiceNow and/or Workday platforms.
• Strong understanding of HRIS systems and IT Service Management processes.
• Experience in process mapping, data analysis, and system documentation.
• Excellent communication, presentation, and stakeholder management skills.
• Proficient in tools such as JIRA, Confluence, Visio, Excel, or similar.