Business Analyst

Job Description

Rothe is seeking a Business Analyst for the Collaboration and Productivity Services Office, within Workplace Collaboration Services in Office of the Chief Information Officer in support of the NASA Enterprise Multimedia and Integrated Technical Services (eMITS) contract.

eMITS is the Agency’s enterprise-level contract creating and delivering multimedia and technical communications through the use of the internet, digital platforms, and IT management for NASA’s Office of the Chief Information Officer (OCIO) and Office of Communications (OCOMM).

From photographing rocket launches and recoveries, to producing engaging videos, to information technology management, to using social media to share NASA’s message, eMITS integrates services for NASA IT and provides NASA’s communication to the outside world.

Responsibilities

• Provide support in customer engagement, requirements gathering, and transition planning activities related to enterprise file storage and collaboration services.
• Identify and coordinate with key stakeholder groups, assess business needs and collaboration use cases, evaluate appropriate solutions, develop licensing estimates, support communications, migration planning, and user adoption efforts through the creation of transition materials and end-user guidance.
• Respond to customer inquiries and requests related to file storage, collaboration services, licensing, and migration activities.
• Document customer issues, requests, and service needs and ensure appropriate tracking and resolution.
• Provide guidance and assistance to users regarding service capabilities, usage, and adoption of approved collaboration tools.
• Support customer onboarding, training, and transition activities through direct engagement and assistance.
• Escalate unresolved issues to appropriate technical or service management personnel and track all issues through resolution.
• Collect and communicate customer feedback, concerns, and recurring issues in support of continuous service improvement.
• Aid in the distribution of communications, user guidance materials, and transition-related information to customers and stakeholders.

Qualifications

• BA/BS degree
• Two years’ experience working with geographically separated customers
• Two years’ experience with software collaboration tools in a SaaS environment including Box, Mural, Slack, O365, and others
• Comfortable interfacing with senior leadership, stakeholders, customers, and other contracts

Preferred Qualifications

• Strong time-management skills
• Able to shift rapidly and frequently between projects

Education

Minimum Requirements:

• BA/BS degree

Benefits

Rothe is an EEO/AA/Disability/Vets Employer and complies with E-Verify. Rothe is an equal opportunity employer and complies with E-Verify. We believe in hiring a diverse workforce and fostering an inclusive culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.