Business Analyst

1. About Our Client:The organization supports the USDA Client Experience Center (CEC) by delivering enterprise-level business and process analysis for major IT initiatives. It focuses on improving organizational processes, closing gaps, and aligning operations with government and industry best practices to enhance service delivery within the Division. 2. About the Opportunity:The Business Analyst plays a key role in evaluating and improving business processes to support IT initiatives. This position leads requirements gathering, process mapping, and documentation efforts, contributing to streamlined operations and informed decision-making within the organization. 3. Responsibilities:• Evaluate gaps in existing processes and develop sustainable improvements and standards.• Conduct holistic reviews to ensure enterprise alignment and best practice integration.• Recommend operational and project process improvements using benchmarking and metrics analysis.• Manage, document, and implement approved organizational process changes.• Facilitate and lead requirements gathering sessions with stakeholders.• Translate business requirements into documented system processes, workflows, and deliverables.• Produce complex process maps and management-level summaries.• Align requirements and process maps with projects and organizational initiatives.• Provide subject matter expertise for planning, reporting, and managing process improvement projects.• Support strategic direction by coordinating assigned process improvement efforts.• Develop resource charts, inventories, workflows, and best practice recommendations.• Produce written deliverables using standard contracting terminology.• Document Service Desk and IT functional metrics, best practices, and performance measures.• Track effectiveness of improvements and provide data-driven justification.• Support survey analysis, operational IT business process improvements, and divisional initiatives. 4. Requirements:• Minimum of 3 years of experience in business analysis, process improvement, or IT service management.• Experience with requirements gathering, process mapping, and workflow documentation.• Strong understanding of ITIL concepts and enterprise process improvement methodologies.• Ability to develop visually descriptive process maps and management-level summaries.• Experience analyzing metrics, benchmarking, and developing performance measures.• Excellent communication skills for facilitating sessions and producing clear documentation.• Ability to work collaboratively with cross-functional teams and federal stakeholders. 5. Pay Range and Compensation Package:• The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. 6. Benefits & Perks:• 401(k)• Dental insurance• Health insurance• Paid time off• Vision insurance Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.