Business Analyst

Essential Duties/Responsibilities

• Understanding of agency mission, vision, goals, user groups, business processes and workflows, and how MaGIK supports DCS business units.
• Work at the highest level of information systems analysis while considering the technical and/or business implications of the application of technology and/or improve processes to the current and future business environment.
• Promotes the use of technical services to resolve business issues within the agency, division, or program area.
• Deliver technical business solutions to customers while managing the expectations of customers, stakeholders, peers, and management.
• Conducts daily interaction with the other MaGIK sub-teams (software development, quality assurance, systems support, and project management) including activity statuses, project planning, resource planning, issue management, and information updates.
• Formulates and defines systems scope and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry requirements for identified performance improvement projects.
• Mets regularly with customer, stakeholders and management providing project and status updates.
• Safeguards business and user needs with timely and accurate service. Interacts with project managers to ensure project schedules and compliance.
• Participates in development of technical standards, procedures, and policies.
• Performs related duties as assigned.

Skills

• Advanced knowledge and experience of Microsoft products: Outlook, SharePoint, Word, Excel, Project, and Visio.
• Other knowledge or useful experience of Salesforce, Jira, and Axure RP.
• Expertise with full software development life cycle including software system analysis, functional design, technical design, development, testing, code review and production system support (Expert).
• Strong understanding and experience of SDLC and IT governance methodologies, tools and approaches to successful project implementations; including Agile and Waterfall software development methodologies and project management principles.
• Ability to understand QA/Testing – Approaches and Applications.

Qualifications

• Bachelor’s Degree Required.
• Experience performing business process analysis and creating documentation including BRDs, FRDs, user stories, and traceability matrices Required.
• Experience in business process modeling and workflow design using Visio, BPMN, or similar tools Required.
• Experience working across the full Software Development Lifecycle (SDLC), including analysis, design, testing support, and implementation Required.
• Experience working in Agile and/or Waterfall environments using tools such as Jira or similar systems Required.
• Experience supporting system testing, including test case development, UAT execution, and defect tracking Required.
• Experience performing data analysis using SQL, advanced Excel, or Power BI for reporting and validation Required.
• Experience working with systems integration concepts, including APIs (REST/SOAP) and data flow validation Required.
• Experience working with enterprise platforms such as Salesforce, ERP systems, or similar technologies Required.

Benefits

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.