Business Analyst

About the Role

This position requires experience with Agile Methodologies and knowledge of Medicaid program rules, policies, and procedures.

Responsibilities

• Lead Fit/Gap and JAD sessions that map requirements to standard features and functions.
• Conduct business, operational, financial, and comparative analysis used to recommend an effective implementation approach.
• Execute data queries to support reporting, analysis, data validation, troubleshooting, and testing.
• Identify and document business process, issues, value levers, metrics, and capabilities.
• Develop functional and technical design specifications, process flows, and system documentation to ensure solutions meet business requirements, program objectives, and established standards.
• Refine User Stories and establish acceptance criteria identified for features.
• Support system testing activities, like developing test scenarios, participating in User Acceptance Testing (UAT), and defect tracking.
• Collaborate with business and technical teams to identify training needs and support user readiness for new or enhanced system functionality, business processes, and operational procedures.
• Participate in implementation activities supporting the successful delivery of system enhancements and operational improvements.
• Provide end-user support by assisting with production support activities, responding to user questions, and helping resolve system-related issues.

Qualifications

Required

• Strong Knowledge of the Software Development Life Cycle (SDLC), including Agile Methodologies (5 years).
• Knowledge of federal and state regulations related to Medicaid and other human services programs (3 years).
• Ability to analyze complex business processes and recommend technology solutions (5 years).
• Experience analyzing and creating user stories, process flows, use cases, mapping, and business requirements documentation (5 years).
• Experience with requirements traceability, testing support, and user acceptance testing (UAT) (5 years).
• Experience facilitating requirements gathering and Joint Application Design (JAD) sessions with Stakeholders, business, and technical teams (5 years).
• Proficiency with business analysis and project management tools (e.g., JIRA, Confluence, Visio, Microsoft Office Suite) (5 years).
• Ability to work independently and manage medium complexity work efforts (5 years).

Preferred

• Experience with NC FAST (Cúram Software Suite) or similar integrated eligibility systems (5 years).
• Experience with UI/UX design principles and user-centric design (3 years).
• SQL Experience for querying and validating data (3 years).
• Experience with Large Language Models (LLMs), including generative Artificial Intelligence (AI) use cases (1 year).

Benefits

• Long-Term Stability: Join us on multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• Green Card Assistance: We support immediate Green Card processing, if required.