Business Analyst

About the role

WorkRight is seeking a Business Analyst to join one of their successful technical teams. Candidates should have previous IT experience and be interested in working on some development projects and contributing to a busy but thriving Product Team. This role will primarily focus on assisting the front-line completion team with escalated inquiries, enhancing tools for the service team to resolve issues, and working alongside Product Managers to define and align product enhancements.

This role is open to off-site talent in the United States.

Responsibilities

• Assisting the front-line team with escalated inquiries
• Building additional tools for the team to resolve issues
• Managing within a ticket system, identifying trends, and developing tools to compensate

Requirements

• Bachelor’s degree in IT, Engineering, business, or related discipline preferred
• At least 3 years of experience as a Business Analyst
• Intermediate experience/proficiency in T-SQL
• Ability to prioritize and resolve a steady stream of work
• High level of accuracy and attention to detail

Qualifications

• Open-minded approach and willingness to iterate on the fly
• Good communication skills
• Good coding practices
• The ability to document work so that others can contribute seamlessly

Skills

• Intermediate experience/proficiency in T-SQL
• Ability to prioritize and resolve a steady stream of work
• High level of accuracy and attention to detail

Benefits

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.

We use limited AI-assisted tools for administrative screening purposes only - never for decision-making. All hiring decisions are made by people.

Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.