Business Analyst

Join our team to play a vital role in our Fee Collection operations, where you will engage in diverse responsibilities supporting daily reconciliations, client coordination, program performance analysis, and comprehensive reporting. Drive efficiencies, support client needs, and enhance processes in a dynamic and collaborative environment. This position is located in our Ballston, VA office; however, a hybrid working model is acceptable.

Responsibilities

Assignments may include responsibilities in one or more of the following areas:

• General Fee Collection reconciliations
  • Monitor daily sweep report confirmations from fee collection vendor(s) and immediately report any discrepancies.
  • Reconcile daily amounts swept versus receipts created.
  • Take appropriate and necessary action in cases where amounts swept do not match the number of receipts created.
  • Escalate reconciliation issues as appropriate to the Fee Collection Manager.
  • Provide guidance to Task Order team on daily inquiries.
  • Ensure periodic reports from Task Order team are submitted timely and maintained.
• Client Coordination
  • Coordinate and communicate with the client on an as-needed basis with prior approval of the Fee Collection Manager.
  • Ensure that clients are adequately equipped/trained to utilize GSS services in the country or area assigned.
  • Answer questions clearly, effectively, and accurately from the client within agreed-upon timeframe.
  • Escalate cases as needed to the Fee Collection Manager.
• Program Performance Analysis
  • Analyze and assist in daily reconciliation of US Visa fee collections for US Embassies.
  • Collaborate with cross-functional teams to identify and resolve any discrepancies.
  • Conduct root cause analysis and data analysis for management.
  • Assist in development and implementation of new/improved solutions.
  • Gather and document requirements for new solutions or changes to existing solutions.
  • Perform system testing and quality assurance to ensure functionality and requirements are met.
  • Provide training and support to end users to effectively use new systems and processes relating to reconciliation.
  • Review and submit support tickets to address technical issues or to develop new functionality working with operational teams, IT team, and vendors.
  • Continue to enhance reconciliation process program-wide and make recommendations for improvements.

Requirements

• Bachelor's degree in finance, banking, information technology, Information Systems, or a related field with a focus on finance or computer-based technical content.
• Strong understanding of CRM systems and the systems development lifecycle.
• Proficiency in Excel for data analysis and data modeling.
• Proficiency in SQL or other data query languages is preferred.
• Expertise in building and managing reports and dashboards in PowerBI.
• Experience with PowerApps and Power Automate to develop and implement automated business solutions.
• A proactive attitude and eagerness to learn and adapt to new technologies and methodologies.
• Excellent analytical, written, and oral communication skills.
• Ability to collaborate effectively within a team environment.
• Authorization to work in the U.S. for an indefinite period.

Pay

A reasonable estimate of the current range for this role in the U.S. is $46,400.00 - $110,100.00.

Benefits

• Competitive compensation.
• Comprehensive insurance options.
• Matching contributions through the 401(k) plan and the share purchase plan.
• Paid time off for vacation, holidays, and sick time.
• Paid parental leave.
• Learning opportunities and tuition assistance.
• Wellness and well-being programs.

Life at CGI is rooted in ownership, teamwork, respect, and belonging. As an owner from day one, you’ll shape the company’s strategy and direction, develop innovative solutions, and build relationships with teammates and clients.