Business Analyst

About the role

Centella has over 50 years of reliable and trusted service in the advanced health care technology space. Through expert guidance, exceptional service, and enduring relationships, we empower our customers to be the life-saving – and life-changing – heroes that South Florida needs.

Main Duties and Responsibilities

• Research and analyze new technologies and recommend appropriate solutions.
• Develop innovative, efficient, effective, and scalable solutions.
• Develop and communicate technical requirements, including design, build, and test plans.
• Work with the project manager and business managers to develop the project scope and timeline.
• Create & provide detailed project requirements to third-party developers, then guide proper testing and implementation.
• Develop, maintain, and document project plans.
• Identify, quantify, and document business process improvements.
• Identify, analyze, and document user interface issues.
• Identify, validate, and mitigate technology risks.
• Analyze and interpret user requirements, user stories, use cases, and system architecture documents.
• Create user documentation including process flows, roles and responsibilities and use cases.
• Participate in design and testing activities, review code, and participate in system implementation.
• Perform data validation checks.
• Develop and maintain detailed documentation of business processes, policies, and procedures.
• Lead various internal teams and cross-functional project check-in/stand-up meetings as required.
• Train users on system processes and applications.
• Identify and resolve system-specific issues through research and analysis.
• Communicate effectively with Executives and the organization to identify needs and propose solutions and strategies.

Skills and Abilities

• Robust experience with MS Office, including intermediate Excel skills and working knowledge of Visio or other process visualization tools.
• Understanding of business operations, purchasing, inventory management, planning and finance preferred.
• Prowess in researching, troubleshooting, and resolving complex problems.
• Strong data gathering and analysis skills.
• Very strong written and verbal communication skills.
• Detail-oriented.

Qualifications

• Bachelor’s degree in information systems, business, or a related field.
• 10 cumulative years of software development experience or exposure.
• 2+ years work experience in a technical support role.
• 3+ years’ experience working with ERP Systems.
• Advanced technical knowledge of Dynamics, NetSuite, or both.
• 2+ years’ work experience creating Business Requirements Documents (BRD), Functional requirements documents (FRD), and/or Agile artifacts such as User Stories or Product/Sprint backlogs.

Benefits

• Hybrid
• Career Growth Opportunities
• Training and Development
• 401k with company match
• Medical, Dental, Vision
• Paid Time Off
• Health Savings and Flexible Spending Account