Business Analyst

Job Overview

Responsibilities

• Collaborate with key stakeholders across various departments to gather, analyse, and document business requirements.
• Evaluate existing business processes, identify inefficiencies, and develop data-driven recommendations for improvement.
• Conduct in-depth market analysis and competitor research to support strategic decision-making and identify new business opportunities.
• Develop and maintain detailed reports, dashboards, and financial models to track performance and communicate insights to the leadership team.
• Create comprehensive documentation, including process flow diagrams and user guides.
• Act as a key liaison between technical teams and business stakeholders to ensure a clear understanding of requirements and solutions.

Qualifications

• Proven experience working as a Business Analyst or in a similar analytical role.
• A Bachelor's degree in Business Administration, Finance, Information Technology, or a related field is preferred.
• Exceptional analytical, critical thinking, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to present complex information clearly and concisely.
• High proficiency in Microsoft Excel and experience with data visualisation tools (e.g., Tableau, Power BI).
• A solid understanding of business process modelling and requirements gathering techniques.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience within the HVAC, construction, or a related service industry would be a significant advantage.