Business Analyst - AI and Data Analytics

About the role

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. This role serves as a critical link between operations, trade compliance, customs brokerage, finance, and IT teams, driving the evolution of clearance processes through data-driven and AI-powered solutions.

Responsibilities

• Data Analysis, Reporting & Insights
• Analyze operational and financial data to support daily business decisions across DHL teams.
• Track, enhance, and automate key performance indicators (KPIs) for clearance functions (e.g., clearance cycle times, delays, duty/tax forecasting, exception rates, non-compliance risks).
• Develop and maintain interactive dashboards and self-service analytics using tools like Power BI.
• Translate complex datasets into actionable insights for internal stakeholders including Operations, Compliance, and Gateway leadership.
• AI, Predictive Analytics & Automation
• Apply AI/ML techniques (e.g., classification, anomaly detection, time-series forecasting) to optimize clearance workflows and identify patterns not visible through traditional analytics.
• Aid in building intelligent automation solutions (e.g., RPA, workflow automation) to streamline repetitive clearance and reporting processes.
• Integrate predictive outputs into operational dashboards and business processes to enable real-time, data-driven decision-making.
• Explore and support implementation of Generative AI use cases (e.g., automated report generation, document summarization, tariff classification assistance).
• Data Engineering & Model Operations
• Create and maintain data pipelines utilizing Python, SQL, and Snowflake to support analytics and AI use cases.
• Ensure data quality, governance, reproducibility, and version control across all analytics and modeling workflows.
• Maintain thorough documentation, model cards, and audit trails for all analytics and AI solutions.
• Monitor model performance (accuracy, drift, data quality) and assist in model retraining and tuning.
• Collaborate with IT and data engineering teams to scale and produce analytics solutions.
• Process Improvement & Business Collaboration
• Identify opportunities for process optimization, cost reduction, and service improvements within clearance operations.
• Analyze service incidents and apply root cause analysis and AI-driven pattern detection to reduce recurring issues.
• Support cross-functional projects aimed at enhancing compliance, efficiency, and customer experience.
• Governance, Compliance & AI Ethics
• Ensure adherence to DHL’s data governance, privacy, and Responsible AI standards.
• Maintain thorough documentation, model cards, and audit trails for all analytics and AI solutions.
• Support compliance with global trade regulations by leveraging data insights and automated validation checks.

Qualifications

• 2–4 years of experience in data analytics, business analytics, or a related field.
• Bachelor’s degree in Business, Supply Chain, Logistics, Data Analytics, Finance, Computer Science, or equivalent experience.
• Strong proficiency in Excel and data analysis concepts.
• Working knowledge of Python, SQL, Snowflake for data manipulation and analysis.
• Experience with data visualization tools (e.g., Power BI).
• Ability to analyze data, identify trends, and communicate insights clearly to business stakeholders.
• Knowledge of Generative AI tools and applications within business workflows.
• Attention to detail and ability to manage multiple tasks with guidance.
• Interest in learning customs, trade, and logistics processes.

Skills

• Competitive Pay
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Generous Paid Time Off
• Paid Leave
• Employee Discount Program
• Employee Assistance & Work Life Program

Benefits & Incentives

DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

Pay

Competitive Pay

Schedule

N/A

Benefits

Medical, Dental, Vision, well-being programs, Retirement Savings – 401K with company match, Generous Paid Time Off, Paid Leave, Employee Discount Program, Employee Assistance & Work Life Program