AI Business Data Analyst

About the role

The AI Business Data Analyst will support American client Motors Customer Experience digital transformation by providing day-to-day analytics, quality monitoring, KPI definition, evaluation, and insight generation for production generative AI and conversational AI applications.

Responsibilities

• AI Product Performance, Evaluation & Insights (50%)
• Establish, monitor, and report on KPIs related to AI product performance, customer experience, user behavior, operational efficiency, and business value.
• Analyze production AI application data, including conversation logs, usage patterns, customer feedback, quality signals, escalation trends, and operational telemetry.
• Identify issues and opportunities related to response quality, accuracy, hallucination risk, retrieval relevance, content drift, deflection, satisfaction, coverage, and task completion.
• Design and support AI evaluation processes, including response quality reviews, evaluation rubrics, benchmark test sets, human-in-the-loop review, and LLM-as-a-judge approaches.
• Build dashboards, scorecards, and recurring business reviews that communicate AI application health, trends, risks, and improvement opportunities.
• Translate findings into actionable recommendations, product requirements, backlog items, acceptance criteria, and release validation plans.
• Product Analytics, Discovery & Roadmap Support (25%)
• Conduct exploratory analysis to understand user behavior, customer intent, conversation topics, feature usage, and AI-assisted customer journeys.
• Identify friction points, emerging needs, product gaps, and opportunities to improve AI-powered customer experiences.
• Partner with Product Managers and CX stakeholders to translate data-driven insights into roadmap recommendations, feature concepts, and experimentation priorities.
• Support product discovery through analysis of customer feedback, behavioral data, qualitative research, competitive trends, and emerging AI capabilities.
• Design and evaluate experiments or A/B tests related to prompts, workflows, retrieval strategies, response patterns, and feature changes.
• Agile Product Delivery & Cross-Functional Partnership (25%)
• Lead or participate in the gathering, analysis, and documentation of business requirements, user stories, acceptance criteria, use cases, process flows, and technical dependencies for AI product enhancements.
• Participate in Agile ceremonies including backlog refinement, sprint planning, daily syncs, demos, sprint reviews, and retrospectives.
• Support UAT, release validation, and post-release monitoring for prompt updates, indexed content changes, retrieval logic changes, model updates, workflow enhancements, and dashboard/reporting releases.
• Partner with Product Owners, AI engineers, data teams, QA, CX stakeholders, vendors, and business leaders to ensure AI products meet customer, operational, and business requirements.
• Translate technical AI behavior and data findings into clear business implications for technical and non-technical stakeholders.
• Support change management, user support, training materials, and stakeholder communications related to AI product performance and enhancements.

Qualifications

• Minimum Educational Qualifications: BA/BS degree in Business, Economics, Marketing, Analytics, Statistics, Information Science, Computer Science, Cognitive Science, Data Science, or a related field; or equivalent professional experience supported by relevant subject matter training.
• Minimum Experience: 3+ years of experience in business analysis, product analytics, data analytics, product operations, AI operations, or related analytical roles.
• Experience supporting digital products, customer-facing applications, conversational AI, AI agents, chatbots, or generative AI systems.
• Experience defining KPIs, measuring product performance, building dashboards, and communicating trends, risks, and opportunities to stakeholders.
• Experience analyzing user behavior, usage data, conversation logs, customer journeys, operational metrics, or product performance data.
• Good understanding of generative AI applications, including LLMs, prompt-based systems, conversational AI, AI agents, and retrieval-augmented generation.
• Familiarity with AI evaluation concepts such as groundedness, relevance, factuality, hallucination risk, retrieval quality, response accuracy, human evaluation, and LLM-as-a-judge methods.
• Knowledge of RAGAS or similar frameworks helpful.
• Experience with or knowledge of LLM observability platforms (e.g., LangSmith, Arize, etc.) beneficial but not required.
• Technical & Tool Skills: Experience with SQL or similar query languages for data extraction and analysis. Knowledge of Python and Pandas helpful. Strong Excel skills, including creation of automations. Experience with Power BI, Tableau, Adobe Analytics, or similar analytics and visualization tools. Experience working with content metadata, taxonomies, or categorical data. Experience building dashboards, recurring reports, operational scorecards, and performance monitoring views. Familiarity with AWS technologies beneficial, especially DynamoDB and CloudWatch.

Skills

• Strong data, analytical, and technical aptitude.
• Excellent product sense and ability to connect user behavior, AI system performance, and business outcomes.
• Solid understanding of which data is needed to understand how the product is used, and uses data to understand how customers use the product.
• Strong at independently identifying insights from data and the UX to refine and innovate the product, makes recommendations to Product Owner based on data.
• Rigorous attention to detail and strong judgment around quality, customer experience, and brand risk.
• Curiousity about why AI systems behave the way they do and persistence in diagnosing root causes.
• Ability to tell clear stories with data and make complex AI performance topics accessible to non-technical audiences.
• Comfortable working in ambiguity and operating in a live, evolving production environment.
• Self-motivated, execution-oriented, and able to manage multiple stakeholders and competing priorities.

Benefits

Medical, dental, and vision insurance
401(k)

About Unicon

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.