Business Analyst 2

About the role

This long-term contract opportunity is ideal for a detail-oriented individual who can translate business objectives into detailed requirements while partnering closely with stakeholders, product owners, developers, and UX/UI teams. The role supports agile delivery across client- and agent-facing web experiences and calls for someone who is organized, collaborative, and confident in working through complex stakeholder feedback.

Responsibilities

• Partner with internal stakeholders and product teams to uncover business needs and convert them into clear functional and technical requirements for digital portal initiatives.
• Create and maintain process flows, business documentation, system records, and other artifacts that support analysis, design, and delivery activities.
• Contribute to agile ceremonies by refining stories, preparing backlog items, and helping the team maintain strong software development practices throughout each sprint.
• Coordinate project activities across business and technical groups to keep deliverables moving forward on small- to mid-sized efforts.
• Work closely with UX/UI partners to support portal enhancements, review design concepts, and help align user experience decisions with business goals.
• Communicate updates, questions, and decisions across multiple stakeholder groups, ensuring information is precise, actionable, and well understood.
• Use problem-solving skills to identify issues, evaluate options, and help drive timely resolution in a fast-paced project environment.
• Apply generative AI tools to improve requirement development, documentation quality, and analysis efficiency where appropriate.

Qualifications

• Bachelor's degree in a related discipline and at least four years of relevant experience, or an equivalent combination of education and work background.
• Proven experience supporting the design, development, and rollout of software solutions, systems, or digital products.
• Hands-on background in business analysis within Agile or Scrum environments, including story creation and sprint-based delivery.
• Experience collaborating with UI/UX teams and working with design platforms such as Figma in support of web or customer portal initiatives.
• Strong written and verbal communication skills with the ability to present information clearly and work effectively with diverse stakeholder groups.
• Proficiency with business documentation and productivity tools such as Word, Excel, Visio, and Outlook, along with exposure to work management platforms.
• Comfort using generative AI tools to assist with analysis or requirements writing; experience with tools such as Copilot, Atlassian AI, or similar platforms is valued.

Preferred experience

• Financial services or insurance industry experience, including life, annuity, or investments, is preferred.