Business Analysis, Analyst

Responsibilities

• Serve as tiered support for payroll and system-related inquiries, including intake, triage, and initial issue resolution.
• Monitor, track, and manage incoming incidents and service requests to ensure timely response and escalation as needed.
• Analyze and troubleshoot production issues, coordinating with team members for resolution.
• Understand customer business processes and practices within assigned technical and functional areas.
• Conduct analysis to identify business needs, operational challenges, and opportunities for process improvement.
• Collaborate with stakeholders to define, document, and manage business and system requirements.
• Act as a liaison between software development teams and project stakeholders.
• Translate business requirements into functional specifications and support solution design activities.
• Identify gaps in business processes or system functionality and recommend corrective actions.
• Extract, analyze, and present data using SQL, spreadsheets, and written reports.
• Develop and execute test plans to validate system functionality and business requirements.
• Support software implementation, deployment, and production support activities.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.
• Maintain documentation of issues, resolutions, and knowledge base articles to support tiered support operations.

Qualifications

• 3+ years of business analysis, systems analysis, production support, or related experience.
• Experience gathering, documenting, and translating business requirements into functional and technical solutions.
• Experience supporting the Software Development Life Cycle (SDLC), including requirements analysis, testing, implementation, and production support.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Team player with the ability to collaborate effectively across business and technical teams.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter with the initiative to identify issues and recommend solutions.
• Proficiency with Microsoft Office Suite.
• Advanced Microsoft Excel skills, including data analysis and reporting.

Desired Qualifications

• Experience supporting Oracle PeopleSoft Payroll and/or HCM.
• Experience in tiered support environments, including incident intake and user support.
• Experience using SQL, SQL Developer, Jira, or similar relational database management and project tracking tools.