Analyst, Business Analysis

The Role at a Glance

You will support Underwriting strategy, with a focus on scaling automation and improving operational efficiency through:

• Expansion of INGESTR capabilities to enable straight-through census processing (minimal to no manual intervention)
• Evolution of the manual rater tool to support future-state underwriting needs

What you'll be doing

Maintains knowledge on current and emerging developments/trends (including underwriting, automation, and data processing capabilities such as INGESTR), assesses the impact, and collaborates with management to incorporate new trends and developments in current and future solutions

• Identifies and recommends process improvements that significantly reduce workloads or improve quality, including automation opportunities and workflow optimization within underwriting or similar operational environments
• Serves as a key bridge between business and technology, ensuring solutions are both technically sound and aligned to underwriting objectives
• Consults and collaborates with key internal and/or external stakeholders to elicit more complex business issues, determine root cause(s), and capture business needs, particularly within underwriting processes and data-driven workflows
• Develops more complex business requirements, ensuring alignment to underwriting strategy, automation initiatives, and scalable solution design
• Using structured requirements process, clearly articulates, documents and validates more complex business requirements, translating business needs into actionable, technology-ready requirements for integrations, APIs, or data exchange solutions as applicable
• Collaborates with internal and/or external stakeholders to assess, select and recommend more complex solutions and/or alternative approaches that will achieve business goals, with a focus on improving efficiency, reducing manual intervention, and supporting straight-through processing
• Validates that the solution meets the business need by developing more complex acceptance criteria and plan to evaluate, ensuring solutions deliver measurable improvements in processing efficiency, automation, and scalability
• Determines and recommends the most appropriate response to identified more complex problems, issues and/or defects by assessing impact and prioritization, supporting continuous improvement and operational effectiveness in underwriting-aligned processes

What we’re looking for

• Must-Haves:
• - 4-year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) in Computer Science, Information Systems, Information Technology, or a related field
• - 3–5+ years of Business Analysis experience that directly aligns with the responsibilities of this role
• - Demonstrated experience working between business and technology teams to translate requirements into scalable solutions
• - Ability to operate effectively in less structured environments, driving clarity, requirements, and outcomes
• - Ability to travel up to 10%
• Nice-to-Haves:
• - Familiarity with Agile frameworks and/or tools such as JIRA
• - Underwriting domain experience, preferably within Group Benefits or insurance environments
• - Experience working with integrations, APIs, or data exchange frameworks
• - Familiarity with automation initiatives and workflow optimization, particularly within underwriting or similar operational environments