Business Account Specialist - SLED

What You’ll Be Doing...

• Lead customer interactions on accounts with or without an assigned account manager
• Prospect for new customers while partnering with various support and field teams to close opportunities
• Support the overall account strategy with the SLED sales leadership team
• New and existing customer quoting, contracting and ordering implementation, migration, and onboarding support
• Drive and train online self-service via the Verizon Enterprise Center (VEC) to increase SLED customer users and adoption
• Research and resolve customer problems while recommending solutions
• Manage 800# and VES.com chat queues and engage with customers
• Manage inboxes to ensure timely responses, guidance, and resolution occur
• Provide customers updates on settlement agreements, disputes, and billing issues in partnership with other stakeholders
• Submit and follow up on internal departments for system support in SFDC, Polaris, Proquest, VPrice, GCT etc.
• Engage QuickStart and other quoting channels to support change order initiatives on Proquest
• Engage the proper support channels to support change orders on legacy platforms
• Support administrative activity like quoting renewals, disconnects, TOSA’s, amendment only, address validation requests
• Create NEW account requests to ensure entities are established correctly for quoting, contracting, ordering and billing
• Take point on customer escalations, outages, and service-related issues by pulling in the correct resource or managing it

What We’re Looking For...

• The drive and enthusiasm to win new business
• A valid driver’s license
• Eligibility to pass Motor Vehicle Record check
• Experience prospecting, selling, sales support, and problem resolution for business accounts
• Experience in hunting for new business and partnering with the sales team to close the sale
• Experience in growing the business with existing customers
• Familiarity with crafting programs with products that will wow our customers
• Experience in supporting the resolution of customer problems and recommending solutions
• Experience in managing sales tracking and making appointments for a sales team

Where you’ll be working

In this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.

Benefits and Compensation

• Comprehensive benefits starting day one including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year and up to 6 personal days per year
• Paid parental leave
• Adoption assistance and tuition assistance
• Additional perks including employee discounts, pet insurance, and discounts on Verizon products and services
• Flexible benefits package including health and wellness options, premium pay, and vacation accrual

Salary Range

Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $42,000.00 - $68,600.00.