Business Account Representative

Position Overview

Serve as the primary contact for all customer service-related issues, analyzing inquiries to determine the best course of action.
Manage customer accounts by resolving billing, remittance, and utility-related questions efficiently.
Support team and individual productivity goals while maintaining exceptional customer service standards.
Analyze customer interactions and prepare detailed reports to support service improvements.
Aid in contract renewals and ensure customers fully understand product and service provisions.

Requirements

• 1–2 years of prior experience in energy industry, customer service, billing, or collections.
• Strong analytical and problem-solving abilities with proficiency in Microsoft Office including Word, Excel, and PowerPoint.
• Ability to analyze information, resolve issues, and make quick, fact-based decisions.
• Capacity to learn multiple systems supporting customer service operations swiftly.
• Bilingual Spanish/English speaking ability is preferred but not required.

Benefits

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization