Business Account Manager - IN/OH Region

Location: Service centers in Ft. Wayne, Muncie, and Plymouth, IN and Mt. Vernon, OH

Position Type: Full-Time

About the role

This is a full-cycle, outbound-led sales role covering Indiana and Ohio. You'll own everything from first cold call or knock on the door through discovery, proposal, negotiation, closing, and initial account management — building a book of business that's yours from day one.

Responsibilities

• Prospecting (~50% of your time)
  • Build and work a pipeline through outbound cold calls, door-to-door canvassing, email sequences, and LinkedIn outreach.
  • Target 40–60 outbound dials and, on field days, 15–25 door-to-door business visits.
• Discovery & Demos (~20%)
  • Run consultative discovery calls to uncover a prospect's real pain points — speed, reliability, cost, or security.
  • Present tailored proposals built around what you learn, not a generic pitch.
• Negotiation & Closing (~10%)
  • Handle objections, finalize terms, and get contracts signed and installs scheduled.
• Account Management (~10%)
  • Own post-install check-ins, early service questions, and upsell opportunities for your first 6–12 months of customers.
• Admin & Reporting (~10%)
  • Keep the pipeline tracker current daily and come prepared to weekly pipeline reviews with your manager.

Requirements

• 2–5 years of B2B outside sales experience — telecom, SaaS, or services background preferred; door-to-door experience is a strong plus.
• A self-starter who picks up the phone and knocks on doors without being told — comfortable with high-volume outreach.
• Lives in or is willing to be based in the Indiana/Ohio territory, with regular travel across both states.
• Coachable — takes feedback well, asks questions, and applies what they learn.
• Resilient — has faced real rejection in a sales role and kept going.
• Comfortable explaining fiber, fixed wireless, and basic cybersecurity concepts to a non-technical small business owner.

Physical Requirements

• Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer/tablet, telephone, and keyboard.
• Specific vision abilities required include close vision for computer work and driving.
• Light to moderate lifting may be required.
• Ability to sit at a computer terminal for extended periods.
• May be required to operate general office equipment including copiers and printers.
• Ability to stand, walk, sit, and traverse job sites for extended periods.
• As needed, ability to lift, carry, push, or pull 50–100 lbs (frequently or repetitively depending on task).
• Ability to move equipment up and down stairs when necessary.
• Ability to work outdoors and indoors in all weather conditions year-round, including harsh environments.
• Ability to stand for long periods.
• Ability to ride in a vehicle for extended periods when traveling to job sites.

About the Organization

Mercury Fiber is a leading provider of high-speed Internet and digital phone service. The company was founded in Topeka, KS, after recognizing a need for Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high-capacity fiber-optic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today, Mercury’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

Benefits

• Health, Vision, and Basic Dental Insurance
• Life Insurance
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• 401k
• Paid Time Off
• Paid Training