Business Account Expert, Inbound Care
Job Responsibilities
- Resolve business customer inquiries and concerns to achieve timely and effective issue resolution
- Manage accounts by identifying service enhancement opportunities and facilitating payment arrangements and collections activities
- Utilize resource documentation and training tools to deliver informed and consistent customer service
- Maintain department productivity and quality standards while applying appropriate account adjustments and credits
- Collaborate across channels including retail, care, and sales to support customer needs and team initiatives
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience
- High School Diploma/GED (Required)
- Less than 2 years 6 months customer service experience (Preferred)
Knowledge, Skills and Abilities
- Windows (Required)
- Keyboarding (Required)
- Communication (Required)
Qualifications
- At least 18 years of age
- Legally authorized to work in the United States
Benefits
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
T-Mobile maintains a drug-free workplace.