Account Care Expert

About the role

As an Account Executive at Moxie Pest Control, you’ll be the go-to person for assisting customers, resolving issues, and making their experience with Moxie top-notch. If you’re a problem-solver, a great communicator, and love working in a team environment, this role is for you!

Responsibilities

• Answer calls and help customers with their account status
• Manage and resolve customer concerns efficiently and professionally
• Work with multiple departments to provide seamless customer support
• Respond to customer inquiries via SMS, email, and voicemail
• Support teammates to create an exceptional customer experience
• Handle accounts pending closure and ensure positive resolutions
• Contribute to an awesome, customer-focused company culture

Requirements

• Customer-first mindset – you care about creating positive experiences
• Strong communication skills – you can talk to anyone, anytime
• Problem-solver – you find solutions and take action
• Team player – you love working with others and lifting up the team
• Tech-savvy – you can quickly learn new software (Google Suite & PestRoutes CRM)

Qualifications

• Customer service experience (call center, hospitality, service industry, or automotive experience preferred but not required)
• Sales & retention experience is a plus

Benefits

• Competitive pay – base salary plus commission opportunities
• Award-winning workplace – named a Top Place to Work since 2021
• Comprehensive benefits – medical, dental, vision, and more
• 401(k) & Roth IRA
• Paid Time Off
• Monthly company events & recognition programs
• Service projects – be part of something bigger than just a job