Bursar's Office Operation Specialist II

About the role

The Bursars Office Operation Specialist II is responsible for conducting and participating in the full cycle of student financial operations throughout the academic year.

Responsibilities

• Conduct and participate in the full cycle of student financial (SF) operations throughout the academic year.
  • Tuition and fee setup and calculation.
  • Financial aid posting.
  • Billing and collection of outstanding receivables.
  • Review and support of IRS Form 1098-T reporting.
  • Administration of the student health insurance enrollment and waiver processes.
  • Reconciliation of tuition and fee data.
• Provide customer service to UMass Chan students on SF related questions and issues.
  • Research, resolve, and respond to inquiries.
  • Respond to questions related to student account transactions, tuition waivers, impact of add/drop and status change on tuition and fees, financial aid disbursement, refunds, health insurance, and 1098-T reporting.
• Assist with payment processing, treasury, and PCI activities:
  • Process payment deposits by accurately identifying payment destination, creating payment receipts in the cashiering module of the PSCS system, balancing daily receipts against actual payments received, and processing cash and remote check deposits to the bank account.
  • Maintain virtual payment receipt records on the shared drive, in accordance with office protocol.
  • Process credit card payments via the office POS machine and process reclassification journals.
  • Perform activities related to the Imprest bank account and checkbook, including managing operating cash, processing checks issued from the checkbook (e.g. payroll advances via eShip Global, emergency loans to students and residents, other emergency checks issued with valid business purposes), and balancing account as needed.
  • Cook up activities related to the PCI and e-Commerce related activities, such as coordinating the annual PCI compliance audit with campus credit card merchants, processing new merchant requests to ensure all PCI compliance requirements are met, and providing guidance to campus merchants on reconciliation of credit card transactions.

Qualifications

• Bachelor's degree in Accounting, Business, or a related major.
• Minimum of 5 years of progressive experience in a business/accounting office of a higher education setting, with 3 years acting as a subject matter expert and exhibiting leadership potential.
• Demonstrated knowledge and experience in administering the full cycle of student financial activities in a higher education setting.
• Demonstrated knowledge of common businesses conducted in a higher education setting and related payment types, such as revenues, donations, grants, and student payments.
• Solid capability in identifying, and processing payments.
• Demonstrated knowledge of accounting principles and solid skills to process journal entries, analyze and interpret financial documents such as system reports, and conduct account reconciliations.
• Expertise in utilizing Microsoft 365 apps such as Word, Excel, PowerPoint, Teams, OneDrive, SharePoint, and PowerPoint.
• Highly proficient in designing/maintaining/analyzing spreadsheets, databases, and reports, utilizing Excel.
• Strong analytical, problem-solving skills to research and resolve operational, system, and data-related issues as they arise.
• Excellent communication and professional interpersonal skills while interacting with students, coworkers, internal/external counterparts, and senior administration.
• Ability to precisely articulate complex operational or system related matters verbally and in writing.
• Collaborative team spirit and willingness to support a diverse and inclusive campus community.
• Ability to adapt as business environments evolve.
• Ability to embrace and learn new technology, tools, and applications to enhance work quality and efficiency.
• Ability to work independently but seek direction when appropriate.
• Ability to complete assignments with attention to detail and a high level of accuracy.
• Ability to establish priorities and manage multiple activities and projects under pressure to meet competing deadlines.