Bureau Program Coordinator (Coordinator III - CPPW)

Full-time, regular position with the City of Portland Professional Workers Union (CPPW). Hybrid work location; remote work must be performed within Oregon or Washington.

About the role

The Bureau of Fleet and Facilities (BFF) is seeking a highly organized and collaborative Bureau Program Coordinator to provide critical coordination and operational support for bureau-wide initiatives that improve organizational performance and service delivery. This position serves as the operational backbone for several high-profile programs, including administration of the City's Take Home Vehicle Policy, coordination of the citywide telematics program, strategic planning support, performance measurement, and bureau-wide administrative initiatives.

Responsibilities

• Coordinate the bureau's annual strategic planning process and monitor organizational goals, objectives, SuccessFactors performance measures, and service level agreement metrics.
• Collect, validate, analyze, and report operational performance data to support leadership decision-making and continuous improvement efforts.
• Administer the City's expanding telematics program by providing training, preparing reports, facilitating stakeholder collaboration, coordinating development and implementation of processes and standards, and responding to requests from bureaus, 311, and the Auditor's Office.
• Manage implementation and ongoing administration of the City's Take Home Vehicle Policy, including training, vehicle assignments, annual reporting, and payroll reporting support.
• Support the Bureau's Vision Zero initiatives by facilitating stakeholder meetings, developing fleet safety parameters, and assisting with the implementation of telematics safety technologies and user training.
• Develop, edit, route, and maintain policies, procedures, reports, agreements, Standard Operating Procedures (SOPs), and other bureau documentation to ensure accuracy, consistency, and compliance.
• Facilitate meetings by preparing agendas, documenting action items, tracking follow-up tasks, and supporting bureau leadership with administrative and operational initiatives.
• Serve as a trusted resource for internal partners by responding to inquiries, coordinating requests for service, and fostering effective communication across City bureaus.

Ideal Candidate Profile

• Is highly organized and excels at coordinating multiple priorities, projects, and deadlines.
• Enjoys improving business processes and finding efficient solutions to operational challenges.
• Has experience collecting, analyzing, and presenting data to support organizational decision-making.
• Communicates clearly and professionally with employees, leadership, and diverse internal stakeholders.
• Builds collaborative working relationships across departments and effectively facilitates meetings and projects.
• Pays exceptional attention to detail while preparing reports, policies, procedures, and official documentation.
• Is comfortable learning and supporting technology systems, databases, and software applications.
• Takes initiative, exercises sound judgment, and follows through on commitments with minimal supervision.

Requirements

Applicants must demonstrate how their education, training, and experience meet each of the following minimum qualifications:

• Experience providing administrative, operational, or program coordination support within a complex organization.
• Experience coordinating projects, tracking organizational goals, performance measures, or operational metrics using spreadsheets, databases, or other business systems.
• Experience developing, organizing, editing, or maintaining policies, procedures, reports, contracts, or other business documentation.
• Ability to manage multiple competing priorities, organize complex workloads, and meet established deadlines with a high level of accuracy.
• Ability to communicate effectively, build collaborative relationships, and provide excellent customer service to diverse internal stakeholders.
• Knowledge of standard office software and business systems, including experience using applications such as Microsoft Outlook, Excel, Word, and other electronic documentation or reporting tools.
• Ability to travel between multiple work sites using city carpool, public transportation, rideshare, or other accessible transportation options.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM. Alternate schedules may be available.

Pay

The City of Portland follows the Oregon Equal Pay Act. Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying.