Program Coordinator III

About the Role

Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined program or set of funded activities. Programs are usually focused to a single purpose, may be scientific, research, educational, or service oriented, and may exist as a subset of an integrated funded program activity. Duties typically include assisting with grant planning and administration, fiscal, budgetary, and/or other associated transactions, program implementation and administration, internal and external operational/administrative liaison, program marketing, and reporting.

Job Description

• Provides specialized support in the development, implementation, and marketing of program function.
• Serves as a central point of contact between students, faculty, staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters; assists with seminars, meetings, special projects, and/or general problem resolution.
• Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.
• Monitors and administers program/project revenues and expenses; may develop or participate in the development of funding proposals for the program.
• Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program.
• Maintains program/project records, researches information and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.

Job Responsibilities

• Oversee all aspects of the Student Disability Services Testing Center.
• Lead daily Testing Center operations and coordinate the work of Program Coordinators, graduate assistants, proctors, and student employees to maintain consistent and efficient service delivery.
• Assist with coordinating the daily operations of the Student Disability Services Testing Center.
• Facilitate a resolution to potential conflicts or issues that arise during test administration.
• De-escalate mental health concerns that arise during testing and provide immediate care resources if needed.
• Use professional judgment to determine if the student is able to continue with testing and coordinate the rescheduling of tests if necessary.
• Serve as the lead operational resource for complex testing situations, accommodation implementation questions, and procedural concerns requiring advanced judgment.
• Ensure consistent implementation of approved accommodations, testing procedures, testing security standards, and customer service expectations across testing operations.
• Resolve complaints from instructors and facilitate a solution.
• Serve as the primary operational resource for faculty regarding complex accommodated testing questions, testing security concerns, and procedural issues.
• Coordinate the resolution of complex operational concerns involving faculty, students, and testing staff and elevate matters to department leadership when appropriate.
• Supervise and train proctors, student workers, and graduate assistants.
• Works with UPD and emergency management services to make our space secure and safe for all students and staff.
• Serve as the first point of contact for operational questions from Testing Center staff and provide guidance, coaching, and direction regarding procedures and work priorities.
• Lead special projects and operational initiatives related to testing services as assigned by department leadership.

Qualifications

• Bachelor's degree required.
• 3 years of relevant experience required.
• Previous supervisory experience required.
• Previous accommodated testing experience preferred.

Pay

$56,763.20 - $85,134.40