Building Services | Agency Operations Intern

Learning and Development Opportunities

• Hands on experience with facilities operations and organizational workflows.
• Skills in data analysis, reporting, and operational trend evaluation.
• Exposure to procurement processes, vendor management, and contract coordination.
• Experience working with help desk systems, ticket analysis, and maintenance coordination.
• Professional development through collaboration with operations and facilities teams.
• Insight into process improvement, cost control, and efficiency strategies.

Principal Duties

• Analyze help desk ticket trends, response times, and recurring maintenance issues.
• Affiliate with deployment and coordination of maintenance and vendor resources.
• Generate weekly and monthly operational reports and dashboards.
• Maintain and update approved vendor and contractor lists.
• Affiliate with evaluating vendor performance, pricing, and service quality.
• Support procurement strategy initiatives focused on cost reduction and quality improvement.
• Participate in facilities walk through and operational meetings.
• Affiliate with documentation, scheduling, and service tracking.
• Identify process improvement opportunities within help desk and facilities workflows.

Qualifications

• Minimum qualifications: Currently enrolled student or recent graduate in Supply Chain, Operations, Business Administration, Public Administration, or related field.
• Valid Texas Driver’s License.
• Strong analytical and problem solving skills.
• Ability to interpret data and identify trends.
• Professional written and verbal communication.
• Customer service and client facing communication.
• Attention to detail and strong organizational abilities.
• Proficiency in Microsoft Office (Teams, Outlook, PowerPoint, Excel, SharePoint).
• Data entry accuracy.
• Public speaking or facilitation skills (optional).